Feb 7, 2020
With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process...
Feb 6, 2020
The world as we know it is becoming more digital than ever, and this is just the beginning. By Nicolas Blixell, vice-president of Ericsson Middle East and Africa Emerging technologies are opening up new opportunities that were unimaginable just a few years ago and...
Feb 6, 2020
Indigo Broadband has been appointed the authorised sub-Saharan distributor of television white spaces (TVWS) network systems developed by Carlson Wireless of Eureka, California. Broadband networks that operate in the TVWS allow cost-effective connectivity for...
Feb 6, 2020
The retail sector has arguably been one of the most heavily affected by the global shift toward digital everything. By Gary Allemann, MD of Master Data Management The rise of e-commerce means customers are no longer visiting physical stores the way they did. They now...
Feb 6, 2020
Distributor Corr-Serve has added US-based Seceon, a pioneer in fully-automated, realtime cyber threat detection, containment and elimination for enterprises and MSSPs, to its stable of security and IT operations products in southern Africa. This is in response to...
Feb 6, 2020
Keeping children safe from predators means parents must now ensure their protection extends to the digital realm. “A parent’s physical protection is no longer adequate in our connected age where the digital and real worlds collide,” says Ilonka Badenhorst, GM of SA’s...
