AI to change contact centre CX experience

With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly...

New corporate policies for data storage required

Data at end-of-life is a massive challenge for most companies, especially with uncontrolled data growth that has resulted in new corporate policies for data storage and retention. This is largely as a result of new global legislations and regulations such as GDPR and...

Tips to successfully work from home

As the world of work continues to change, employees and job seekers are prioritising flexible hours and working structures more and more – and businesses are having to work this into their strategies in order to remain relevant and competitive when it comes to...

The new revolution every business should talk about

Just as telephones and cars changed how we work and play, 4th Industrial Revolution (4IR) is ushering in a new age that shouldn’t be ignored. Even though 4IR has become a popular term, that doesn’t lessen its impact. 4IR is so powerful and visible because...

How managed cloud service providers bring benefits

The emergence and success of the cloud over the last decade is unquestioned. It is nearly impossible to read any current IT publication that does not cover the growth, innovation and emerging use cases that are enabled by cloud. And for most, the word...

Intelsat 39 launches successfully

Intelsat has announced the successful launch of Intelsat 39, which will provide video distribution and connectivity services for mobile network operators, enterprises, governmental entities, as well as aeronautical and maritime service providers operating in Africa,...