Lufthansa InTouch bullish about SA’s BPO prospects

Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...

Unlocking employee engagement with enterprise technology

IT departments are rightly concerned with the provision and maintenance of robust and secure enterprise technology; and this remains of utmost importance in a data-driven landscape. by Ronald Ravel, director B2B South Africa at dynabook South Africa But equally,...

Watch your perimeter

Imagine being able to detect if an intruder is attempting to breach the perimeter of a property in a remote location? Imagine knowing that your fence can detect the intrusion, notifying the authorities and preventing the intruders from getting any closer to their end...

Can your company’s reputation be redeemed post-scandal?

The destructive power of a corruption incident cannot be understated. The Steinhoff scandal of 2019 and the ongoing state capture enquiry are cautionary tales of how costly unethical behaviour can be. When an organisation’s trustworthiness comes under intense...

Agricultural innovation driven by digital intelligence

With almost all available arable land in the Americas, Europe and Asia already productively farmed using the most developed agricultural techniques, Africa, with 60% of the world’s uncultivated arable land presents a major opportunity to meet the 70% increase in...

The importance of an effective data management plan

With an overload of data now available, who really knows how to manage it? By Alasdair Parsonson, technical expert: data intelligence at Hitachi Vantara Data management is more important than ever as it demonstrates the value of analytics in allowing a company to make...