Going from zero to customer hero means learning to listen

Research shows the majority of businesses are only ‘okay’ in the eyes of their customers, so how do they bridge this expectations gap? By Lee Naik, TransUnion Africa CEO Think you’re a customer experience superhero? Think again. Not only are most...

Bank cards still a secure, convenient payment option

Recently, there’s been a lot in the news about the supposed increase in card fraud attempts. While this has understandably made some people nervous about using their bank cards, Chris Wood, executive for card issuing and payments at Nedbank, remains positive...

Liquid Telecom wins three awards

Liquid Telecom has won the ‘Best African Wholesale Carrier’ award for the eighth consecutive year at the Global Carrier Awards and was also recognised at the World Communications awards for the best ‘Regional Wholesale Operator of the Year’ for...

Tax advisory service for SARS-embattled clients

In the current economic climate many cash-strapped businesses find themselves unable to pay their outstanding tax debt to SARS. Some try to put the problem on hold by not submitting a tax return but, according to Ian McAlister, GM of CRS Technologies, not only are the...

MiX Telematics launches in-cab upgrade

MiX Telematics has announced an upgrade to its MiX Vision solution. MiX Vision integrates seamlessly with existing flagship products and delivers driver- and road-facing cameras for fleet managers to conveniently obtain an accurate view of their fleet operations. The...

Reflex expands fibre network in Kwa-Zulu Natal

ICT services company Reflex Solutions has expanded its dark fibre network in the Kwa-Zulu Natal (KZN) region. The Reflex fibre network in KZN is 280km long and will extend from Ballito in the North Coast to Port Shepstone in the South Coast to Pietermaritzburg, the...