The importance of being human in the digital age

Businesses embarking on a digital transformation journey must ensure that they remain cognisant of the human element within this process – how people react to new technologies, for instance, and their fears of being replaced by a machine – or they will...

Amazon beats Google in the e-retail search

When thinking ‘search’, you’d be forgiven for assuming that Google leads the pack. A global study has shown that consumers begin their retail related searches on Amazon first (46%) followed by Google searches (34%). By Michael King: head of Reprise...

Why a solid CX still challenges companies

I hear many people say things like, “We are customer-centric and want to improve the customer experience,” but that intent often doesn’t materialise in any meaningful customer-facing changes. By Calton Nhando, digital consultant at IndigoCube There...

Use existing infrastructure to benefit from 4IR

If South Africa is to reap the economic benefits of the fourth industrial revolution, it needs to look at existing infrastructure within the country’s state-owned enterprises (SOEs) and municipalities (metros) as a foundation for innovation and creating...