Sep 18, 2019
Dell Technologies has announced significant updates to the Dell EMC PowerMax, incorporating next-generation technologies. Dell EMC PowerMax is first-to-market with dual port Intel Optane SSDs and the use of Storage Class Memory (SCM) as persistent storage. Dell...
Sep 18, 2019
Botswana Telecommunications Corporation Limited (BTC) today announced that BTC is doubling its capacity on Spacecom’s AMOS-7 communication satellite KU-beams. With this new capacity, BTC is adding cellular backhaul and various long-distance communication...
Sep 17, 2019
Helping young work-seekers change their lives for the better is all in a day’s work for Harambee contact centre agent Thapelo Kwenane, but his dedication and amazing results have seen him awarded international recognition and the title of CX Hero at the Genesys...
Sep 17, 2019
Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value in outsourcing their customer experience to contact centres should be wary of the risks this brings, coupled with the adoption of new...
Sep 17, 2019
Digitalisation is shaking up a variety of industries. Mobile operators face the challenge of digitalising themselves – so that they in turn can accelerate the digital transformation of their business customers. If operators do not transform, they will miss out...
Sep 17, 2019
A new phase of cyber warfare has begun. Simon McCullough, major channel account manager at F5 Networks Hackers acting on behalf of nation-state powers are no longer just out to disrupt critical infrastructures – they’re also actively seeking trade secrets....
