Clickatell offers live-chat for customer care

Clickatell is transforming omni-channel customer care with the launch of Touch Go. Clickatell Touch enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a...

Hitachi Vantara unveils AI operations software

Hitachi Vantara has introduced new innovations to drive data centre modernisation. Hitachi unveiled new high-performance storage systems in a storage family that offers a 100% data availability guarantee and integrated, and cross-platform AI-powered analytics and IT...

Jasco’s sub-ducting solution speeds fibre deployment

Jasco has brought a new, advanced fibre optic ducting solution to the South African market that it expects will revolutionise the implementation of fibre optic networks, increasing the speed and ease of deployment and lowering costs significantly. Available nationally...

Ring expands to South Africa

Neighbourhood security company Ring has announced that it is entering the South African market. The Ring range of preventive home security products include connected doorbells, cameras and lights that are easily installed and configured, with an app that provides...

Global kudos for Harambee’s contact centre

Harambee Youth Employment Accelerator has been named a global trailblazer in customer experience innovation, receiving the CX Game Changer Award by Genesys. Almost 100 nominations were received from around the world and vetted by an executive panel of judges and...

Look out for phishing scams …

Mother’s Day is a day to honour mothers, motherhood, maternal bonds, and the influence of mothers in society. There are plenty of ways to make moms feel special with unique gifts, but there are those that use such special occasions for their own cybercriminal...