Vox delivers hosted contact centre solution

Vox, is partnering with Ocular Technologies to deliver O!Connect, a hosted contact centre solution for small to mid-sized businesses. Natalie van der Merwe, senior product manager: telephony at Vox, comments: “A contact centre solution built specifically for the...

AI to change the world in our lifetime

In the same way as the internet gained critical mass and became ubiquitous, artificial intelligence (AI) adoption is gaining momentum and is set to change the way the world looks over the next 20 to 30 years. This is the view of data science and AI expert Shourjya...

Full expat packages no longer the norm

Despite the war for senior leadership talent on the African continent, the approach of luring top international executives with major perks in addition to their remuneration packages is in rapid decline, an expert says. “We are definitely seeing major growth in...

Kolok South Africa transforms delivery capabilities

Kolok, a division of Bidvest Paper Plus, invested in Trackmatic’s Driver-Led Visibility technology to transform operations and improve their supply chain visibility. Since January 2018, the organisation has seen a 39% increase in on-time departures, a 50%...

AI boosts smartphone photography

AI has been making its presence felt in almost every arena of our lives and is now also taking the lead role in our smartphone cameras. While our previous demands of our mobile cameras focused mainly on the number of megapixels and variety of filters, AI is now...

Integrated analytics get to the “why” faster

Many analytics tools are great at telling you what happened – but not so great at explaining why. By Gustav Piater, sales and marketing director of AIGS (Yellowfin BI South Africa) Discovering and presenting the ‘why’, making decisions and then...