How to get the best out of employees

In business, figurative sticks and stones may break no bones, but a few kind words can make a big difference, writes Dr Preeya Daya, academic director of Achievement Awards Group. Profit is the lifeblood of business, and influencing employee behaviour is central to...

When AI advice underscores the importance of financial advisers

More customers are arriving at meetings with financial plans created by generative artificial intelligence (AI), believing they have already mapped out their financial journey from start to finish. But beneath the neat spreadsheets and projections lie gaps:...
The evolution of BPO

The evolution of BPO

Business process outsourcing (BPO) is not new. In the 1980s and 1990s, companies began outsourcing their back-office functions like payroll processing, accounting and data entry to a third-party provider. By Peter Andrew, CEO of CCI South Africa This allowed them to...

Cybercrime has gone corporate but still being treated like vandalism

Cyber criminals are not sitting alone in a basement somewhere, writes John Mc Loughlin, CEO of J2 Software. These are organised business operations and run with the same ruthless discipline you’d expect from any commercial firm. They build strategy, pick an ideal...
Non-life insurance solutions could transform SME talent attraction

Non-life insurance solutions could transform SME talent attraction

In today’s competitive business landscape, small and medium enterprises (SMEs) face a critical challenge: attracting and retaining top talent while managing tight budgets. By Carl Moodley, CIO of Genric Insurance Company Traditional employee benefits packages,...

HR tech transforms remuneration and recognition

  In September HR departments would typically revise their reward and performance management strategies and budgets for the year ahead. Many would also have been exploring how to leverage AI, automation and data-driven HR to make these activities more efficient...