Jul 1, 2015
Jasco Enterprise, a proud partner of Presence Technology, announces the availability of the new Presence IVR Software module (Interactive Voice Response) designed to improve customer contact. One of the features of the Presence IVR software module includes a “strategy...
Jul 1, 2015
A new programme launched by Bytes People Solutions ( to assist with skills development in the North West province’s Bojanala Platinum District Municipality is a welcome initiative, particularly considering the skills shortages being experienced in many sectors....
Jun 30, 2015
Huawei was awarded Biggest Contribution to 5G Development at 5G World Summit 2015 for its continuous innovation and industry contributions to 5G particularly for the new air interface technologies. With the rapid development of mobile broadband and the Internet of...
Jun 30, 2015
High-quality videoconferencing is leaving the boardroom and hitting smart devices everywhere – from your smartphone and up. And the smart telecoms providers are getting in on the act. It all begins with a little thing called WebRTC, says Rob Lith, business development...
Jun 30, 2015
“Did you know that it costs more to gain a new customer than to have a devoted one? So, why then are budgets, in general, spent more on attaining new customers’ attention than offering attention to its current customers?” asks Ebrahim Dinat, COO at contact centre...
Jun 30, 2015
The term “heist” conjures up images of slick professionals outsmarting and conning banks, government agencies, casinos, organisations and individuals, before robbing them and getting away with wads of cash. The film industry has, in general, established the genre as...
