Aug 15, 2024
Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As consumers increasingly demand seamless connectivity and personalised service, innovative CX solutions must become a top priority...
Aug 14, 2024
C-Connect has launched as South Africa’s newest virtual mobile network operator (MVNO). The prepaid, SIM-only brand leverages C-Cell’s network infrastructure and rewards customers with 10% of their airtime of data purchases with its in-app currency...
Aug 14, 2024
Imagine a scenario where you need to contact a call centre regarding a complex billing issue, writes Chris Wiggett, head: data and analytics at NTT Data in Middle East and Africa. But first, an AI agent immediately analyses your query, finds relevant information in...
Aug 14, 2024
There’s no doubt, across any industry, that artificial intelligence (AI) is here, and it is here to stay. The use cases for AI are virtually limitless, from breakthroughs in medicine and enhanced farming techniques, to high-accuracy fraud prevention and...
Aug 14, 2024
A key new hire or business partner can have a significant impact on a company – for better or worse. Knowing the facts behind the polished CV or perfect partner pitch should be a non-negotiable. This is the word from Sameer Kumandan, MD of SearchWorks, who...
Aug 14, 2024
We now see daily reports indicating that an increasing number of workers across various sectors are using AI tools to support their job functions, writes By Dr Chris Jardine, group CEO of Tsebo Solutions Group. In a recently published article by the Harvard Business...
