Should managed services be engineering-led or helpdesk-led?

As enterprises become increasingly dependent on always-on digital platforms, the role of managed services is undergoing a critical shift. What was once seen as a support function is now a determinant of operational resilience, business continuity, and executive...

Unleashing creativity: The role of AI PCs in the creative economy

The creative economy in South Africa is considered a significant economic driver, with design, audio-visual, and media leading the sector. It is considered a crucial, high-growth sector for job creation, particularly for youth, writes Marc Layne, sales director at...

Architecting security in fintech: It’s in the whiteboard details

African organisations face an average of 3 153 cyberattacks a week, which is around 60% higher than the global average. The continent is sitting right in the proverbial thick of the threats, with fraud and attacks costing companies thousands. The African financial...
Driving telco efficiency through technology consolidation

Driving telco efficiency through technology consolidation

Across Africa’s telecommunications sector, a quiet but decisive shift is underway. By Nitesh Singh, financial services and communications, media & technology lead for Accenture, South Africa Operators are increasingly consolidating their technology environments,...
The cloud myth: More platforms do not mean more innovation

The cloud myth: More platforms do not mean more innovation

For the past decade, technology solution providers sold a seductive story: Move everything to the cloud, add more platforms and more services, and watch costs fall while innovation explodes. By Richard Vester, chief executive: cloud at iOCO Now, the hangover has...

AI is exposing a talent crisis

As generative AI accelerates content production across global marketing organisations, a new reality is emerging: the industry isn’t facing a shortage of ideas, it’s facing a shortage of people who can manage what AI is producing. While some commentators suggest that...