CX and fan engagement are finally converging

CX and fan engagement are finally converging

Fan engagement is undergoing a pivotal shift. In a year when billions of fans are glued to the biggest football stages on earth, too many brands are still treating them as anonymous audiences instead of active participants in the action. By Filip Filković, sales...

AI has improved execs’ work – but they don’t know how

Artificial intelligence (AI) is no longer an emerging technology confined to research laboratories or technology companies. Dr Shaheen Khan, senior academic and programme co-ordinator at Regent Business School) It has become an integral part of managerial...
When one click costs thousands

When one click costs thousands

For most South Africans, digital banking has become second nature. We pay accounts from our phones, shop online, book holidays, transfer money to family and friends and invest through banking apps – all in a matter of seconds. Unfortunately, criminals have...
What happens when your AI assistant learns your bad workplace habits?

What happens when your AI assistant learns your bad workplace habits?

An employee under pressure at a logistics firm finds a productivity boosting shortcut. Instead of manually parsing a 40-page supplier contract, they paste the confidential PDF into a public generative AI tool for a quick summary. It saves a couple of hours of reading....
How to assess whether your business is ready for AI

How to assess whether your business is ready for AI

When business leaders ask me where to start with AI, I often find that the pressure to act has arrived before the plan, writes Charmé van der Westhuizen, new business development manager at IPT. They have seen what Microsoft 365 Copilot can do, employees are already...

NetScout closes critical CDN security gap

NetScout has enhanced its Arbor Edge Defense (AED) solution that helps enterprises maintain the availability of revenue-generating and mission-critical applications against sophisticated DDoS attacks that evade or bypass content delivery network (CDN) DDoS defences....