Banking the unbanked comes with security risks

As grim as it was, the pandemic of recent years, and its resultant global economic crisis, were a prime catalyst for record number of first-time bank users, the previously unbanked. This global phenomenon has been covered extensively, with banks reporting...

SAPICS 2023 to tackle health supply chain challenges

Global health supply chain challenges are among the issues topping the agenda at the annual SAPICS Conference, which takes place next month. Representatives from global and African non-profit organisations, health initiatives, private sector and development agencies...

Red Hat OpenShift AI accelerates generative AI in hybrid cloud

Red Hat has announced new capabilities for Red Hat OpenShift AI. Building and expanding upon the capabilities of Red Hat OpenShift and Red Hat OpenShift Data Science, Red Hat OpenShift AI provides a consistent, scalable foundation based on open source technology for...

From enemy to ally: how AI is transforming cybersecurity

As cyber threats continue to escalate, it’s becoming increasingly clear that artificial intelligence (AI) and machine learning (ML) are playing a role in the arsenal of modern hackers. However, according to Martin Potgieter, CIO at Nclose, it’s important...

Lessons in customer-centricity

In the past, online shopping was primarily about convenience. But according to Wired, this accelerated by 77% just months into the pandemic, progressing innovation and adoption of digital commerce by half a decade. Shopping, working, and socialising online became...

Why are customers so emotional right now?

The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery, writes Liezel Jonkheid, director, and founder of the Consumer Psychology Lab. South African consumers are in a...