Aug 22, 2023
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk’s CX Trends 2023 Report found that 59% of consumers believe businesses should use...
Aug 22, 2023
Despite what many may fear, artificial intelligence (AI) is not going to replace humans in the job market. At least not yet. If harnessed correctly, AI could do wonders for the way we live, work, play, and travel. The future of the hospitality industry in particular,...
Aug 22, 2023
Trying to deliver on AI without a data strategy that addresses data quality challenges is like putting the cart before the horse, writes Paul Morgan, head: data, analytics and AI at Altron Karabina. ChatGPT exploded onto the global landscape at the end of 2022, and...
Aug 22, 2023
As the world becomes accustomed to cloud computing, licensing has become a major pain point for businesses whose costs continue to rise while they don’t see a requisite rise in value. This is according to Braintree MD Heath Huxtable, who adds that managing the...
Aug 22, 2023
Mitigating the risk of procurement fraud and other irregularities is possible by equipping organisations with the tools necessary to improve transparency, decision-making, and cost-effectiveness in procuremen. This is according to Sameer Kumandan, MD of SearchWorks,...
Aug 22, 2023
ChatGPT has taken the world by storm in 2023. Unless you have been living under a rock, you will know what it is already – an artificial intelligence (AI) chatbot that can answer questions or complete whatever task you set it (not including manual, real-life...
