Sep 11, 2023
What initiatives can support an organisation’s goal of connecting its people across multiple levels to ensure shared engagement and accountability, asks Ashley Jacobs, people manager at Altron Karabina. People spend a lot of time in the office. The average...
Sep 11, 2023
Advanced intelligent automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centres and business process outsourcing (BPO) sector, but rather...
Sep 11, 2023
For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...
Sep 11, 2023
Estate planning and the ensuing execution of those plans are of vital importance in South Africa, especially during Wills Week. However, settling a deceased estate, depending on its intricacy and adherence to legal standards, can span from a few months to several...
Sep 11, 2023
With technology advancing at an astonishing pace, AI has emerged as a defining trend in today’s business arena. Enterprises across all sectors are prioritising this technology, embracing its transformative potential to drive change and growth. By Marcel Bruyns,...
Sep 11, 2023
In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...
