Oct 22, 2025
The other day, I was trying to resolve a simple billing issue with an online subscription service, writes Warren Hawkins, MD of Euphoria Telecom. You know the kind of thing, the charge on the invoice didn’t match what I’d been billed the previous month, even though...
Oct 22, 2025
Regulation was designed to protect customers, curb risk, and hold businesses accountable. But today, it’s often doing the opposite – creating impossible trade-offs, punishing transparency, and turning defenders into accidental offenders. By John Mc Loughlin, CEO...
Oct 22, 2025
Employee stress has been continually on the rise since the peak of the Covid-19 pandemic, making it a top priority for employers yet, mental health care continues to fall short. By Navlika Ratangee, MD of Lyra South Africa Despite 89% of employees globally...
Oct 22, 2025
As African businesses navigate the twin pressures of economic growth and climate responsibility, artificial intelligence (AI) is quietly revolutionising how – and why – we travel for work. In a region where fragmented infrastructure and complex travel logistics often...
Oct 22, 2025
Digital transformation is reshaping industries. Organisations are investing in cloud, AI, and data analytics to drive growth and agility. By Gilchrist Mushwana, partner and national head of cybersecurity at BDO South Africa Yet, cybersecurity is often brought in too...
Oct 22, 2025
Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer service models and approaches are no longer meeting their needs. By...
