Unlocking the ultimate customer service secret

Unlocking the ultimate customer service secret

My family and I regularly visit a restaurant where we are served by the same waiter. After a few visits, he noticed that two of us are left-handed and started putting our coffee cups down so that the handles are easily accessible for us. Warren Hawkins, MD of Euphoria...

How deepfakes and disinformation threaten business

Last weekend, at a typical South African braai (barbeque), I found myself in a heated conversation with someone highly educated—yet passionately defending a piece of Russian propaganda that had already been widely debunked, writes Anna Collard, senior vice-president:...

Senior leaders must be on board to drive a successful ESOP

Employee share ownership plans (ESOPs) are a powerful way for businesses to engage staff, boost retention, and meet black economic empowerment (BEE) objectives. By Shaun Smit and Bruce Hunt, directors of Transcend Capital Achieving ESOP success needs the full...

Your work friend just became your boss. Now what?

One day, you and your work ‘bestie’ are grabbing coffee and venting about office drama. The next, they’re sitting across from you in a leadership meeting, setting deadlines and reviewing your performance. Awkward? Maybe. Doable? Absolutely, writes Anja van Beek,...