Customer experience is key at every stage in the supply chain

The customer experience has become a central component of driving sales, and also a point of competitive differentiation in a world where products themselves have become more universally available. By Andrew Dawson, MD of MACmobile However, there are many customers...

Edgars expands delivery services with click and collect

Edgars, recently acquired by the Retailability group, is prioritising convenience for customers by partnering with last-mile logistics company Pargo for nationwide Click & Collect. The retail group is also adding over 100 of its own stores to the growing network...
The modern enterprise and the app of the future

The modern enterprise and the app of the future

The last couple of years brought new challenges to companies of all sizes as they adapted first to Covid-19 lockdowns and now to a post-pandemic environment that looks very different to what it did in the early months of 2020. March 2020 saw companies around the world...

The end of the road for telcos?

The telecommunications sector continues to build digital infrastructure but the margins are increasingly coming under pressure because it is capital intensive to erect masts or lay fibre underground. By Matone Ditlhake, CEO of Corridor Africa Technologies...

Online retailers can include insurance in their customer journey

When smart insurance is offered at the point of purchase, it can be the missing factor retail businesses need to thrive. By the same token, policyholders are benefiting from the associated efficiencies and cost savings. Louw Hopley, CEO and co-founder of digital...

Augmented reality app raises the bar for Dell repairability

Dell Technologies has announced a first-of-its-kind augmented reality app for IT repairs, the Dell AR Assistant. This free application (available on both IOS and Android) provides a step-by-step augmented reality experience to help customers replace parts on their...