Feb 14, 2022
Leading industry organisations have joined forces to launch the Africa Supply Chain Excellence Awards, which will recognise the vital role played by supply chain management and honour and celebrate the outstanding achievements of organisations and individuals working...
Feb 14, 2022
It’s no secret that customer experience (CX) is a major point of differentiation between organisations. By Prashanth Krishnaswami, head of CX market strategy and thought leadership at Zoho “One in three consumers (32%) say they will walk away from a brand...
Feb 14, 2022
In a move to charter a “course towards a more privacy-first web”, Google announced plans to phase out third-party cookies in their Chrome browser by mid-2023. By Matthew Campbell, head of SME and FTTH at Seacom This comes as part of their broader Privacy...
Feb 14, 2022
Valentine’s Day is one of the biggest retail days of the year. According to Statista, the average spend per person in South Africa is R700. In short, big hearts equal big business. But not only for the retailers, says Stephen Osler, co-founder and business...
Feb 11, 2022
To enhance the customer experience (CX), organisations need to consider the entire customer journey – including each interaction and touchpoint that a customer has with your business. By Gary Allemann, MD of Master Data Management The amount of data that organisations...
Feb 11, 2022
In 2022, threats are unlikely to slow down. If your network and security tools were not up to the task of protecting your organisation in 2021, it is not going to be any better in 2022. By Derek Manky, chief: security insights and global threat alliances at...
