A simple, elegant data solution could be right under your nose

Not long ago, I came across a welcome surprise. I kicked the underside of my SUV’s liftgate and watched as the hatch sprang open. After five years of stumbling over my groceries to access this part of my vehicle, a simple but elegant solution emerged right from under...

SA’s oldest free loyalty programme gets a digital boost

Sun International has used the downtime during the lockdowns to introduce an online booking platform and a new app to streamline communication for its Most Valued Guest (MGV) programme. Anthony Leeming, CEO of Sun International, said: “The Covid-19 pandemic has...

Information Regulator invites public comments on new POPIA regulations

New amended draft regulations on POPIA have been published for comment, covering various steps that people can take in exercising their rights under POPIA and how businesses can request consent for direct marketing purposes. By Peter Grealy, Karl Blom and Nozipho...

Upskilling the modern contact centre

Upskilling has become a critical business imperative, a tool that allows for the organisation to modernise, transform and grow because it has invested into its people and the skills they need to thrive. The Upskilling for Shared Prosperity report by PwC and the World...

Beware the social engineers …

You would be forgiven for thinking that terms like phishing, vishing, whaling and pharming all had something to do with either a water sport or a pharmaceutical company, but every one of these is a cybercrime attack. These attacks leverage social engineering...

What can I do right now to reduce my environmental impact?

The Arctic is warming twice as fast as the rest of the Earth. As its permafrost ice melts, powerful methane greenhouse gases are released into the atmosphere, which speeds up global warming in an increasingly destructive cycle. Professor Katey Walter Anthony is an...