Feb 4, 2025
Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their website, all have become crucial to surviving and thriving in today’s...
Jan 28, 2025
Rapidly evolving customer expectations are putting the logistics and transport sector under pressure to enhance customer engagement by focusing on providing real-time updates and rapid responses across multiple channels. By Pia Knežević, squad lead for mid-market at...
Jan 24, 2025
South African customers are no longer happy with just a friendly greeting and a broad smile from across the counter. By Angelique Miller, business solutions catalyst at PerfectWorx Consumer expectations continue to grow across all industries. To illustrate, global...
Jan 10, 2025
By getting certain fundamentals right, companies can deliver a great customer experience (CX) no matter what industry or region they operate in. Wayne Haw, regional director for CX customer success: Middle East and Africa at SAP, unpacks what it means to deliver a...
Dec 11, 2024
In recent years, South African companies have turned to loyalty programmes as a more innovative way of retaining customers. By Frik van der Westhuizen founding member of LoyaltyPlus But as with any investment, it is important to effectively measure the return on...
Dec 5, 2024
Around the world, telecommunications service providers are constantly evolving, adapting reconfiguring themselves to meet new industry and client expectations. By Clayton Codd, GM: sales at Seacom At the same time, telecoms are drivers of innovation; they have to keep...
