Dec 10, 2015
Social media is redefining how organisations engage with their customers and vice versa. Jennifer Mbesa, HR manager at RDB Consulting, a database and operating systems outsourcing company, says outsourcers need to take advantage of the success and impact of...
Dec 1, 2015
While many companies will be without their full staff compliment over the December season, there is still every reason for most business operators to encourage focus and commitment during the ‘slow season’ and utilise this time to address issues, fix...
Nov 20, 2015
For centuries, vampires and werewolves, ghosts and ghouls have been striking fear into the hearts of us mere mortals. However, a reputation for sub-par customer experience (CX) can strike a deadly blow to the very heart of your business, so says Ebrahim Dinat, COO at...
Nov 16, 2015
When starting a new year, most companies work on a 12-month sales cycle. However, given the plethora of public holidays, particularly in South Africa, there are effectively only nine months in which to do the work of 12. With Christmas coming up in less than 60 days,...
Nov 10, 2015
When selecting products consumers behave in different ways, some tend to be more loyal to a particular brand and others more open to experimentation. In their latest Iconic Brands research survey Ask Afrika identified four types of loyalists and anti-loyalists that...
Oct 29, 2015
Reaching every customer using mobile technology has become one of the most relevant communication tools today … this is where USSD (Unstructured Supplementary Service Data) plays a significant role in providing marketers with an interactive and realtime...
