Jan 27, 2025
Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...
Jan 10, 2025
Many e-commerce platforms experience elevated levels of cart abandonment because they fail to consider the perspective of the buyer. In much the same way that software can be far removed from the actual needs of the end user, so disconnects occur between online...
Dec 24, 2024
A South African Reserve Bank study has highlighted several key reasons why the country’s consumers remain wary of digital payment methods. The SARB’s September Payments Study Report found that of the more than 7 000 South Africans surveyed across two surveys,...
Dec 19, 2024
Consumers wanted real-time visibility on their online orders even before the pandemic turned the world upside down and propelled ecommerce to unprecedented heights. The results of a survey published by YouGov and cloud applications provider Infor in May 2020 found...
Nov 21, 2024
The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer behaviours and strategic adaptations by retailers and logistics companies. This transformation is particularly evident in South...
Nov 8, 2024
As online businesses gear up for Black Friday and the festive season, this is the time to prioritise security – and make sure customers know exactly what measures you’ve put in place, writes Caesar Tonkin, MD of Armata Cyber Security. Consumers are prioritising the...
