Our last-mile delivery game needs to be on point

Africa’s last-mile delivery market is expected to be worth $2,3-billion (R43-billion) by 2030. If one considers that the continent will be home to some two billion people by 2050, it becomes clear that this sector will grow exponentially and offer many new...

Do global e-commerce platforms herald a boom for SA SMEs?

The news that Amazon is eyeing the South African market is sparking predictions that a new online future is almost upon us, and the established local e-shopping scene will never be the same. The beneficiaries of a more competitive local scene are expected to be...

Sustain talent through employee wellbeing

In the milieu of the modern workplace, where creativity, collaboration, and caffeine-powered brainstorming sessions reign supreme, mental health is the mechanism that keeps everything in motion, write Joshua Mills, talent manager, and Alison Palmer, head of human...
Unified commerce for customer-centric retail success

Unified commerce for customer-centric retail success

In the dynamic world of retail, understanding the evolving nature of the consumer journey is paramount. With increasing technological advancements and rising customer expectations, retailers need to be agile and responsive, ensuring their customers can seamlessly...

How the circular economy impacts e-commerce

As enterprises move online, the shipping and logistics sector offers many solutions that can help them become more sustainable, writes Natasha Parmanand, MD: operations sub-Saharan Africa, at FedEx. Among these is the growing field of reverse logistics. Sustainability...

The pros and cons of home delivery

With e-commerce in South Africa breaching the R55-billion a year mark, home delivery has become a way of life for the country’s consumers. Yet delivery isn’t the right fit for every retailer’s customer base or business model. Each merchant should...