Insurance and insurtech trends to expect in 2023
This year insurtech grows up - just in time to address a slew of new insurance industry needs, writes Louw Hopley, founder and CEO of insurtech platform Root. Insurtech has, in recent years, been both misunderstood and overhyped. Many saw the arrival of new...
AI the great enabler of the African payments industry
No longer the stuff of science-fiction, artificial intelligence (AI) has captured the attention of South Africans across the board. In fact, it would be difficult to scroll any news or social media platform without finding at least one reference to the likes of...
Is ChatGPT the death knell for investment banks?
Over the past few weeks, ChatGPT has been one of the most talked-about new products in the tech world. This algorithm has been developed to the extent that it is capable of doing a huge number of things that no other single algorithm can do. Could it be as...
Digital banking revolution can help banks regain customers’ love
Retail banking in South Africa is increasingly competitive, with fintechs, neobanks and digital players disrupting the banking value chain with new and emerging technologies. For banks to keep up with the rapid pace of change and be loved by their customers in the...
How AI can save consumers billions in accident claims
Artificial Intelligence is taking the world by storm, especially with the latest tech hit, ChatGPT, going viral. By Filum Ho, CEO of Apollo Studios If you haven't heard of or tried ChatGPT, it's a highly advanced artificial intelligence tool that you can use to ask...
Traditional banks missing opportunities to compete with newcomers
The combination of fintechs, retailers and telcos pivoting to find new lines of revenues, as well as the growing impact of open banking practices, should have made it clear to banks that they can't adopt a business as usual approach. By Chris Wood, regional MD:...
Banking and payment security threats and trends to watch
The digital pendulum is swinging back to pre-pandemic agendas, offering security leaders in the banking world a chance to revisit longer-term projects and take advantage of the tech crunch layoffs to bolster their security teams. This will be especially important as...
Using social media data in life insurance
With more than 30-million South Africans active on social media, insurers have a wealth of unstructured data to tap into. By Nelson Camara, go-to-market executive at SilverBridge Insurers can effectively 'listen in' to their customers, apply predictive modelling, and...
Tech innovation drives insurance trends
The buzzwords for the past two years have been future-forward with all-encompassing terms like 'digital transformation', 'AI' and 'blockchain', but 2023 brings with it a sobering reality. With a tough economic outlook, the pressure is now on for insurers to deliver...
Things to keep in mind about insurtech APIs
The number one challenge insurance companies face today is their ability to innovate at speed. The gap between market opportunities and insurers’ ability to launch products that address those opportunities is particularly difficult to close. This is the word from Louw...
SA payments industry shows cautious signs of good growth in 2023
The South African payments industry can expect steady, if cautious growth over the next year. However, like the general economy, much of the growth shareholders are looking for will depend on a stable macro environment and good access to skills, says global...
Only technology can save the tedious, costly insurance industry
Aging insurance companies have a customer experience problem, but hope is on the horizon, writes Wojtek Gudaszewski, founder and chief operating officer of Nsure.com. When new technology disrupts a legacy industry, it's usually consumers who demand and drive the...