Banks must evolve to meet consumers’ needs
As powerful forces including customer expectations, technological capabilities, regulatory requirements, demographics and economics continue reshaping the banking industry, a new narrative is starting to emerge. Customers are demanding even higher levels of service...
Claims process transformation underpins insurance
The claims department is a key factor in overall customer experience in the insurance sector, and this is where innovation in insurance should start, delegates heard at an insurance sector briefing in Johannesburg this week. Addressing leading insurance sector...
Growing global payment network is good for Africa
William Mzimba, chief executive of Accenture South Africa and Chairman of Accenture sub-Saharan Africa, talks about the growth of blockchain and what it means for Africa. In a significant development for the digital economy locally, South Africa's largest banks...
SilverBridge subsidiary takes insurance solutions into Africa
Cirrus, a subsidiary of the SilverBridge Group, is using Microsoft Azure as the foundation for the Exergy managed services offering, designed for the long-term insurance industry in Africa. This will provide insurance companies across the continent with a...
A cashless economy helps bridge inequality
South Africa could take some lessons in cashless economy, writes Michael Bowren, CEO and co-founder of online financial product comparison portal www.fincheck.co.za. South Africa can learn from the Indian government's moves to bank its unbanked population by limiting...
New skills gap in the audit sphere
As businesses increasingly focus on big data and more complex systems, the pressure is mounting on the auditing industry to produce the necessary skills and rethink its standards, writes Bilal Vallee, IT audit manager at Mazars. The capability of businesses to capture...
Insurers look to digital in fast-changing world
Global insurers are being forced to digitise their operations to cope with dramatic changes in the global market, where selfie deaths are climbing into double and triple digits, ordinary people call for tens of millions of dollars in life assurance, and policy holders...
Better insights critical for insurance industry
In a highly competitive market driven by challenging economic conditions, insurance companies must more effectively analyse data. This, says Kelly Preston, data analytics manager at SilverBridge, is critical if they are to improve the customer value proposition. "A...
Key lessons for banks pursuing mobile innovation
Online security is paramount, but ease of use cannot be compromised, says Entersekt CEO Schalk Nolte. At the start of a new year fraught with uncertainty on many levels, leaders in the local banking and financial spheres are looking to gain any competitive advantage...
Technology disrupting African insurance industry
Disruption, once a word used to describe bad behaviour has now been turned into a revolutionary means of changing the way business is being conducted today with advancement of technology and ability to use innovate new business models, writes Jaqueline Van Eeden,...
TransUnion’s Collections Manager aids credit providers
Debt collection is a challenge for many businesses and a 'squeezed' economy can further impact organisations and their efforts to recover monies owed to them. TransUnion is addressing this challenge with the launch of their Collections Manager solution. In...
The importance of BI in insurance
Companies need to find ways of extracting actionable insights from the vast quantities of data they produce. And while the past few years have seen decision-makers embrace Big Data and predictive analytics to deliver this value, the answer could be more simplistic and...