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AI oversight and governance will shape the future of SA’s financial services

Artificial intelligence (AI) has become deeply woven into every aspect of financial services, from customer onboarding and fraud detection to transaction monitoring, sanctions screening, and risk assessment. By Chanal Subramoney, group senior compliance manager (MLCO)...

Is AI lying to us?

AI has shifted from “People trying AI” to “People depending on AI regularly”. It is commonplace now that emails and documents are drafted by AI, without adequate human oversight – leading to embarrassing real-life consequences. ChatGPT grew from 100-million active...

The next frontier for AI in banking

Delivering on AI has become both a buzzword and a pressure point for organisations globally. There is also a gap between its adoption and its ability to deliver value. The McKinsey State of Organisations 2026 report surveyed executives across 15 countries and 16...

The bank of the future will need to serve people and AI agents

For years, digital banking has been measured by access. Ensuring clients can open an account without visiting a branch, transact from a phone, or get help outside normal banking hours shaped the first wave of banking digitisation and changed how millions of South...

PayU enables call centre payment via phone

Leading electronic payment solution provider in South Africa, PayU, is pleased to announce the signing of a two-way partnership with Callpay, the provider of secure payment technology for call centres. As Callpay continues to expand its presence, the agreement will provide existing and new PayU merchants with a secure way to accept payments over the telephone throughout South Africa.

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Nedbank’s home loans channel wins award

Nedbank’s award winning Home Loans online application channel has once again been lauded for its innovative bond application solution by The Banker Magazine, scooping the Technology Project of the Year award. This accolade comes hot on the heels of the recent Asian Banker Awards held in Dubai which saw the channel awarded the Best Mortgage and Home Loans Product in Africa for 2015.

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