More than a decade ago, the customer's purchasing journey was very different from what we see today. By Mishaya Chettiar, executive head at Everything.Insure Prior to the advent of the digital consumer, customers were essentially presented with a variety of brands...

For hundreds of years banks have put financial excellence at the heart of their operations. But as traditional banks rush to compete with the nimbler fintechs and digital-only challenger banks, too many leaders are neglecting the human element of their digital...

If you're reading this, there's a very good chance you're already familiar with the acronym ESG. By Funmi Dele-Giwa, general counsel and head of GRC at MFS Africa Standing for "environmental", "social", and "governance", it's a constantly evolving standard that...

The evolving cross-border payment landscape is witnessing noteworthy developments beyond traditional systems. By Harsha Maloo, head of payments at Synthesis One notable trend is the plan by BRICS countries (Brazil, Russia, India, China, South Africa) to establish...

At the 2023 Digital Assets and Sanctions Compliance Conference, Lerato-Lamola Oguntoye participated in a panel discussion on the regulation of crypto assets in South Africa and globally. The conference highlighted how distributed ledger technology/blockchain...

Artificial intelligence (AI) is riding high at the moment, in no small part thanks to the booming popularity of generative AI tools such as ChatGPT and Midjourney. Unsurprisingly, that means that people in almost every industry and sector are wondering how AI will...

Online trading platforms have made it possible for even the most novice traders to transact in their own time and on their own terms. Trading in financial instruments such as bonds, cryptocurrency, stock indices and forex has never been simpler or more convenient....

In today's competitive business landscape, entrepreneurs and small business owners face numerous challenges when it comes to funding their growth aspirations. By Ramone Pillay, head of sales at Debtsource Traditional high-street bank financing may not always be...

Forces of change are reshaping banking. The last time the banking industry experienced steeply rising rates off a shallow base was in 2005. Over the past 18 years, low rates have had the effect of a Big Bang, shattering the fundamental equation of banking (deposits...

The insurance industry is well-known for its reliance on legacy systems and in-person processes. However, a shift is taking place that is being fuelled by digital distribution and self-service models as insurers look to become more forward-thinking when it comes to...

Over the past two decades, direct sales models and digital distribution have transformed personal insurance lines in South Africa. Yet digitalisation has yet to take hold in commercial insurance, where a substantial portion of policies are still sold through brokers...