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CIMA toolkit boosts public sector productivity

The Chartered Institute of Management Accountants (CIMA) has today released its Public Sector Productivity Toolkit, a new practical resource to help professionals, managers, and leaders across government departments and public service organisations strengthen...

Provincial government gets data-driven delivery reporting

Intellehub has partnered with a South African provincial government to deliver a business intelligence (BI) solution that is transforming how the province’s municipalities monitor, manage, and improve service delivery. The three-year project, launched in 2023, covers...

Digital skills key for public service delivery transformation

Digital transformation in local government can dramatically improve service delivery, transparency and citizen engagement, according to research published earlier this year by Nelson Mandela University. The study, “Assessing the impact of digital technologies on...

AI and cloud technology are transforming government service delivery

In an era where digital transformation defines the relationship between governments and their citizens, South Africa finds itself at a crucial crossroads. Citizens today expect government services that match their consumer experiences - tailored, convenient, and...
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