Cyber-security defences for the public sector
In the public sector the risks of data breaches are vast, costing millions in halted or impacted operations, lost revenue, data recovery and more. By Sanjay Vaid, Ddrector: cybersecurity and risk services Africa for continental Europe at Wipro Allied to this is the...
Kenyan taxpayers get a better experience
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
Technology can drive world-call service delivery
Local municipalities can, through partnerships with the ICT sector, leapfrog their global counterparts and deliver high-quality services to their constituents through the use of technology. Speaking at the annual research colloquium hosted by the South African Local...
Smart metering can help with SA’s water woes
This week's commemoration of World Water Day is more significant to South Africans than ever before. The drought in the Western, Eastern and Northern Cape has been elevated to Natural Disaster status - unlocking emergency government funding for relief for water scarce...
Best practices not always the best in public service
Public service leaders in emerging markets often look for best-practice initiatives and guidance on their own projects, but frequently fail to achieve desired outcomes, writes By Livingstone Chilwane, MD for health and public service at Accenture. While it makes sense...
Gauteng , GE Sign economic development MOU
The Gauteng Province and GE have signed a Memorandum of Understanding (MoU) to collaborate on projects in the key economic sectors of energy and healthcare. Under the MoU, GE and the Office of the Premier will work together to identify critical areas for collaboration...
Gemalto enables biometric passports in 30 countries
Gemalto has confirmed that its advanced epassport technologies are now being used in over 30 different countries. The company's position has been built on the supply of complete travel documents and key components such as polycarbonate data pages, visible and hidden...
Public-sector projects benefit from high-speed connectivity
It has been 23 years since the first Pan-African Conference of Ministers of Public/ Civil Service was held in Tangier. Since then there has been a lot of progress in the terms of public sector services on the continent, writes Vino Govender, executive: product...
Digital will dissolve traditional business borders
Digital technology has already significantly transformed business operations and processes. Its effects are being felt in virtually every industry, in both public and private sectors and society as a whole. According to Pierre Aurel, special projects manager at e4,...
Bytes’ SAMRAS solution empowers municipal compliance
Bytes Universal Systems (BUS) has successfully implemented SAMRAS, its locally developed and fully integrated financial management system solution, in all its municipal customers across the country for mSCOA 6.1 compliance. The implementation follows Bytes Universal...
Brazil makes government procurement transparent
The Brazilian Ministry of Planning, Development and Management (MP) has selected the Qlik Analytics Platform to power its recently-launched Price Dashboard. The public portal allows officials to research, analyse, and compare the prices practiced by the federal...
Western Cape Government accelerates digitisation
The Western Cape Government has confirmed a new three-year Enterprise Information Management (EIM) agreement with Datacentrix. The agreement now spans dozens of different departments, covering over 20 000 end users in total, and touching the lives of millions of South...