How to drive long-term customer retention
The stats speak for themselves. Firstly, there has been a 169% increase in online purchases from new or low-frequency online shoppers. Secondly, more than 80% of consumers who increased their omnichannel digital usage during the pandemic expect to continue with these....
Zapper merchants can now take card payments via mobile phone
Zapper has announced that merchants will now be able to accept tap-on-phone payments. The new functionality gives them access to almost all digital payments without the need for any additional point of sale hardware and irrespective of whether consumers have the...
Bring the omnichannel B2C experience into the B2B retail space
The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different. By Andrew Dawson, MD of MACmobile However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
A multi-dimensional retail approach increases wallet share
Covid-19 has shifted the world into the next normal, with new consumer behaviour patterns emerging in response to the changing dynamics of the pandemic. To keep up, South African retailers should embrace a multi-dimensional retail approach that connects the dots...
How to create an immersive digital shopping experience
While there is still a significant disconnect in South Africa between digital-savvy shoppers and those who make purchases in-store, the pandemic and lockdown conditions have narrowed the gap. That does not mean retailers can rest on their laurels when it comes to the...
BNPL drives surge in sales for SA retailers
South Africa’s Buy Now Pay Later (BNPL) market is booming – and it’s attracting growing numbers of retailers looking to expand their customer base and drive more sales, as shopper signups for the instalment-based payment mechanism continue to surge. Craig Newborn, CEO...
Tool helps retailers anticipate shipping disruptions and shopper demand
With the global supply chain crisis still raging, the need for agile, accurate demand planning has never been greater. SAS Cloud for Intelligent Planning helps retailers and consumer goods manufacturers toanticipate shopper needs and shipping disruptions more...
Wits team develops social distancing and shopper behaviour tracker for malls
Wits University innovators have developed a novel Wi-Fi-based solution for managing and monitoring foot count, social distancing and consumer behaviour in shopping malls. The solution uses artificial intelligence (AI) to allow retail managers to make future...
Software development trends help improve the shopping experience
Trends in software development are ever changing, so by integrating modern technologies and using new development methodologies, businesses easily can pinpoint where their efforts should be directed. Discovering emerging trends in e-commerce and software development...
Print is alive, and even more so during the festive holidays
The magic of the festive season is here - shops are filled with Christmas decorations and we have started to feel the holiday cheer. It’s shopping extravaganza time – with purchases in full swing for gifts, stock-ups for holiday-goers and food treats for the feasts...
Reinventing retail through AI
The future of retail is one where artificial intelligence (AI) and machine learning (ML) will combine to deliver a customer experience unlike any other. By Tony Nkuna, senior presales solutions consultant at TechSoft International Already, the likes of 5G, the...
How retailers can prevent online and in-store shopping fraud during Black Friday
Online shopping has become a popular way for consumers and businesses to maximise shopping sprees such as Black Friday. While online shopping provides opportunities for retail merchants to boost sales and profits, it also requires enhanced measures to minimise the...