A multi-dimensional retail approach increases wallet share
Covid-19 has shifted the world into the next normal, with new consumer behaviour patterns emerging in response to the changing dynamics of the pandemic. To keep up, South African retailers should embrace a multi-dimensional retail approach that connects the dots...
How to create an immersive digital shopping experience
While there is still a significant disconnect in South Africa between digital-savvy shoppers and those who make purchases in-store, the pandemic and lockdown conditions have narrowed the gap. That does not mean retailers can rest on their laurels when it comes to the...
BNPL drives surge in sales for SA retailers
South Africa’s Buy Now Pay Later (BNPL) market is booming – and it’s attracting growing numbers of retailers looking to expand their customer base and drive more sales, as shopper signups for the instalment-based payment mechanism continue to surge. Craig Newborn, CEO...
Tool helps retailers anticipate shipping disruptions and shopper demand
With the global supply chain crisis still raging, the need for agile, accurate demand planning has never been greater. SAS Cloud for Intelligent Planning helps retailers and consumer goods manufacturers toanticipate shopper needs and shipping disruptions more...
Wits team develops social distancing and shopper behaviour tracker for malls
Wits University innovators have developed a novel Wi-Fi-based solution for managing and monitoring foot count, social distancing and consumer behaviour in shopping malls. The solution uses artificial intelligence (AI) to allow retail managers to make future...
Software development trends help improve the shopping experience
Trends in software development are ever changing, so by integrating modern technologies and using new development methodologies, businesses easily can pinpoint where their efforts should be directed. Discovering emerging trends in e-commerce and software development...
Print is alive, and even more so during the festive holidays
The magic of the festive season is here - shops are filled with Christmas decorations and we have started to feel the holiday cheer. It’s shopping extravaganza time – with purchases in full swing for gifts, stock-ups for holiday-goers and food treats for the feasts...
Reinventing retail through AI
The future of retail is one where artificial intelligence (AI) and machine learning (ML) will combine to deliver a customer experience unlike any other. By Tony Nkuna, senior presales solutions consultant at TechSoft International Already, the likes of 5G, the...
How retailers can prevent online and in-store shopping fraud during Black Friday
Online shopping has become a popular way for consumers and businesses to maximise shopping sprees such as Black Friday. While online shopping provides opportunities for retail merchants to boost sales and profits, it also requires enhanced measures to minimise the...
Retailers are going digital-first this holiday season
For retailers this holiday season, everything is relative when you consider last year's widespread lockdown of physical spaces and an accelerated shift to digital commerce in response to the global pandemic. By Robbie Kearns, senior regional vice-president at...
Black Friday and load shedding: retailers need to be ready
Media briefings and updates from Eskom and the Government last week seem to indicate that South Africa is set to experience load shedding for the foreseeable future. Power interruptions (whether planned or unplanned) can have a detrimental effect on any business'...
Keep shoppers happy on Black Friday
The way that we shop has changed. Nowadays, consumers are quick to turn to their mobile phones or laptops to grab the latest deal, order food online or pay for a service. The rapid uptake of digital services and a shift away from brick-and-mortar stores means that...