Reduce fraud-related costs and improve experience
With speed being a critical factor in fighting fraud, Mastercard has announced the launch of Early Detection System. The new service provides issuers with a unique advanced alert for cards and accounts at a heightened risk of fraudulent use based on their exposure in...
Speed, experience fuel retailers’ B2B expansion
Online business-to-business (B2B) retailing is on the brink of disruption. In order to remain competitive, increase visibility among other stakeholders, and build strong software and infrastructure services, retailers will need to prioritise mobile and omnichannel...
Retail strives to combat the data gap
As industries the world over strive to keep pace with technological advancements, the retail industry has engaged with "omni-channels" (multiple operational channels). This creates more data, delivers more engagement from customers, and draws from more data sources....
Transforming customer experience in retail
From virtual reality dressing rooms and drone deliveries, to iPads in store and targeted mobile advertising, the retail sector is arguably at the forefront of technological innovation. The industry's focus on data driven information with organisations merging the...
Retail and the omni-channel prophecy
The benefit of retrospect is of some value in business: being able to analyse what went wrong, what was done well, and how what lessons can be learned to fine-tune business strategies going forward. Using retrospect, as a tool, can lead to more effective, agile and...
Integrated payment, POS offers 2-second transaction
The South African financial technology company that brought card-payment systems to smaller businesses as far back as 2008 has just announced a new integrated payment solution that will benefit franchise store owners, larger independent retailers and franchise owners....
Metacom to provide communications for Lewis Stores
Lewis Stores has selected Metacom as its exclusive South African communications service provider. The retailer has a South African footprint of more than 645 stores nationwide with a further 116 stores in Botswana, Lesotho, Namibia and Swaziland, which Metacom has...
A practical approach to retail technology
Where are the real opportunities for retailers to digitise and transform customer experiences? Asks Andre Muzerie, Oracle business practice head: Africa at Wipro. We're talking about the future potential of Artificial Intelligence (AI), augmented reality, and...
Benefits of providing WiFi to the masses
In 2016, there were over 7-billion mobile devices in the world and the users of these devices demand connectivity for them. Businesses, particularly public retail spaces such as malls and shopping centres, need to answer the demand for connectivity in their spaces to...
Digital retail a double-edged sword
South African retailers have long lagged their counterparts in the US and Europe in terms of embracing new digital channels to improve business operations and marketing. However, they are now moving to catch up amid an increasingly competitive environment and demands...
Trends in retail payments
Every month, South African retailers receive billions of Rands in payments from their customers. Behind the scenes, payments technology plays a critical role at retailers, ensuring a fast and smooth shopping experience for consumers. It's a crucial part of our...
Retail security in the digital age
The retail sector is transforming at a significant pace and there is a high adoptability to digital, if consumer digital uptake is any indication, writes Sanjay Vaid, director: cyber security and risk: Africa at Wipro. As per IDC's FutureScape: Worldwide Retail 2017...