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Boundaries between digital and physical shopping crumble

While growth in pure online sales in South Africa has steadied following an explosion in adoption during the pandemic, we now live in a truly omnichannel world. By Zak Haeri, MD of NIQ South Africa Many shopping journeys that start with online engagement now conclude...

A Kiosk System Like No Other

Delivering excellence in self-service, assisted service, and digital signage with Zebra Technologies As Zebra launches its new Kiosk System, we talk to Senior Product Manager Leonardo Borgini, on the functionality it offers versus competing solutions, why Android, and...

Lessons from 2024 for a stronger, more inclusive retail credit market

In many ways, the retail credit market acts as a barometer of broader economic health, reflecting consumer confidence, spending power, and financial stability, writes Regan Adams, CEO of RCS. 2024 saw South African consumers grapple with harsh economic challenges such...

How cloud networking prepares retailers for seasonal success

The festive shopping season kicked off this year with Black Friday, showing a surge in online customers placing immense pressure on retail systems. Reports indicate that at least four major South African banks experienced notable growth in Black Friday activity this...

The omni-channel future of retail

Imagine for a moment what an electronics and appliance retailer might look like in the not-too-distant future. A customer walks into a bricks and mortar branch to check out a Nespresso machine she’s had on her wishlist on an e-commerce website, after the retailer has...

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