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AI breaks new ground for the retail industry

AI is a foundational technology in the retail sector. Niel Coetzee, technical director at redPanda Software Deployed to enhance personalisation, operational efficiency and optimise workflows and planning, AI solutions are rapidly becoming practical, enterprise-scale...

SA’s retail revolution demands a cyber resilience reckoning

South Africa's retail landscape stands at a digital crossroads. The sector's increasing transformation, from traditional brick-and-mortar operations to sophisticated omnichannel ecosystems, is unlocking unprecedented opportunities for growth, customer engagement, and...

How under-siege retailers can fight cybercrime and fraud

So far in 2025, South African retailers are facing an unprecedented wave of cybercrime and fraud, as businesses battle a sophisticated and ever-evolving threat landscape. By Chandni Gopal, partner, Aaqilah Nagdee, senior associate, and Precious Maphupha, candidate...

The Black Friday remix: what 2025 will look like

In 2024, Black Friday stopped being an imported promo day in South Africa and started dictating terms. It was a supercharged, concentrated surge of shopping that reset expectations and rewired retail playbooks. By Rory Bosman, chief sales and marketing officer at...

The omni-channel future of retail

Imagine for a moment what an electronics and appliance retailer might look like in the not-too-distant future. A customer walks into a bricks and mortar branch to check out a Nespresso machine she’s had on her wishlist on an e-commerce website, after the retailer has...

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