Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Network security growth stalls as industry shifts to cloud
The network security market saw a modest single-digit revenue growth in Q1 2024 reaching $5,5-billion, according to Dell'Oro Group. This muted growth, down from double-digits a year ago was driven by a significant decline in hardware-based solutions and a contrasting...
Cisco well-positioned following recent announcements
Cisco is demonstrating great strength in collaboration targeting both hybrid work and call centres following its recent announcements at Cisco Live in Las Vegas, says GlobalData. "Cisco is moving the needle in a meaningful way on both the hybrid work and contact...
Hotels under threat from cybercriminals
Kaspersky has discovered a new fraudulent scheme targeting hotel owners and staff with fraudsters attempting to steal credentials or infect computers with malware. The fraudulent emails, posing as correspondence from former or potential guests, exploit the hospitality...
Apple enters the GenAI fray with Apple Intelligence
Apple has debuted Apple Intelligence, its personal intelligence system for iPhone, iPad and Mac that combines generative models with personal context to deliver useful and relevant intelligence. Apple Intelligence is integrated into iOS 18, iPadOS 18, and macOS...
Growth subdued in stagnant PC sector
The worldwide traditional PC market is expected to remain flat in 2024 with shipments reaching 260,2-million units - despite economic improvements and a new category of PCs with onboard neural processing units (NPU), colloquially dubbed AI PCs, according to the IDC...
Strategic supply chain value goes beyond cost savings
To permanently establish supply chain's strategic role within the organisation, chief supply chain officers (CSCOs) must identify new opportunities to deliver value, beyond cost savings, according to Gartner. Gartner has revealed four high impact areas to focus on to...
Technology boosts the education market
The global education technology market is expected to reach $348,41-billion by 2030 - growing at a CAGR of 13,4% from 2024 to 2030 - according to a new report by Grand View Research. The process of learning is evolving gradually in line with advances in technology....
Public cloud market continues to billow
Worldwide revenue for the public cloud services market totaled $669,2-billion in calendar year 2023 - an increase of 19,9% compared to 2022 - according to new data from the International Data Corporation (IDC) Worldwide Semiannual Public Cloud Services Tracker. The...
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Telemedicine offers healthcare solutions
Following the President's address on 23 March 2020, South Africans may be wondering how to obtain access to health services from healthcare practitioners during lockdown. By Berné Burger, Lara Kerbelker, Erwyn Durman and Justin Malherbe from Webber Wentzel Although...
Supply chain disruptions and the opportunity for manufacturers
The Covid-19 pandemic is having an unprecedented impact on the global economy and supply chains across the world are feeling the pinch. According to Databuild CEO Morag Evans, this presents an ideal opportunity for South African companies to support local...
iSERT becomes first Sigfox-accredited lab in the southern hemisphere
iSERT (Safety, EMC, RF, Testing), a leader in the provision of turnkey testing solutions for EMC, RF and Safety testing, has collaborated with SqwidNet, the only licensed Sigfox operator in South Africa, to become the first, and currently only, Sigfox accredited test...
Can your backup solution handle present and future needs?
With the accelerating growth of data continuing unabated, many organisations are faced with backup solutions that are unable to keep pace. By Modeen Malick, senior systems engineer at Commvault South Africa The result is the creation of gaps in the backup and recovery...
MDM goes beyond being a data management tool
The continued application explosion is creating a hot bed for customers looking to better manage the data that these apps are creating. While not new, the pervasive use of master data management (MDM) is on the rise, and South African businesses are according to...
Lenovo Legion next-gen gaming PCs feature latest Nvidia, Intel tech
Lenovo Legion is set to deliver gaming enthusiasts with more immersive experiences. Its upcoming PC line-up will feature the latest NVidia GeForce RTX 2080 Super GPU with Max-Q Design and up to new 10th Gen Intel Core H-Series mobile processors. Powered by the new...
Overcoming the educational digital divide
South African schools and tertiary institutions, like in many countries around the world, will remain closed for a lockdown period that is aimed at curbing the spread of the Covid-19 virus. But schools have asked parents and children to ensure that learning continues...
Lockdown underscores the importance of face-to-face learning
All over South Africa right now, children in middle-class and wealthy homes, whose families have access to technology including WiFi and mobile data, have begun a phase of their education that nobody foresaw when they were first enrolled at their current schools -...
Start training the skills of the future, now
The world is in the throes of the Fourth Industrial Revolution (4IR), with drones, artificial intelligence, virtual reality, 3D printing, robotics and blockchain being used in various ways by numerous industries. Much has been written and said about the impact of...
Testing, testing, Africa two three
It's telling that the 2019-2020 World Quality Report doesn't include any analysis of the EMEA region. Africa doesn't even feature in the 11th edition of software quality assurance and testing assessment that does span Europe, Australia, New Zealand, UK, and America....
Business Analyst
Business Analyst with minimum 5 years' experience as a Business Analyst, preferably in the Financial Services Industry (Asset Management) with a strong skills set in systems and data, required to provide technology solutions, for this Asset Management Company based in...
PHP / Laravel Developer
ENVIRONMENT:Our client is a full-service, integrated ad agency with offices in Cape Town and they're one of the largest independently owned agencies in South Africa. They're looking for a PHP Developer with experience in PHP, Laravel, and Node.js to join their team....
Database Developer (Onsite)
ENVIRONMENT:Join a leading data-driven organization focused on delivering innovative technology solutions that empower businesses to make strategic, data-informed decisions. They are looking for a skilled Database Developer with in-depth experience in Google Cloud...
Senior IT Administrator (MiKroTik) – Gauteng Pretoria
We are looking to hire an experienced Senior IT Administrator with 3rd level experience with a proven track record of ensuring optimal IT operations and infrastructure reliability. Skilled in deploying and maintaining complex network systems, managing server...
Business Analyst – Gauteng Midrand
Business Analyst with minimum 5 years' experience as a Business Analyst, preferably in the Financial Services Industry (Asset Management) with a strong skills set in systems and data, required to provide technology solutions, for this Asset Management Company based in...
PHP / Laravel Developer – Western Cape Cape Town
ENVIRONMENT:Our client is a full-service, integrated ad agency with offices in Cape Town and they're one of the largest independently owned agencies in South Africa. They're looking for a PHP Developer with experience in PHP, Laravel, and Node.js to join their team....
Database Developer (Onsite) – Western Cape Cape Town
ENVIRONMENT:Join a leading data-driven organization focused on delivering innovative technology solutions that empower businesses to make strategic, data-informed decisions. They are looking for a skilled Database Developer with in-depth experience in Google Cloud...
DevOps Engineer
At iOCO, we're more than just a company; we're a dynamic team committed to pioneering solutions that matter, driving business agility, and ensuring digital resilience for our clients.We are looking for a highly skilled DevOps Engineer to streamline our development,...
Integration Engineer
Senior Integration Engineer with relevant IT Degree and minimum 6 years experience as an IT Professional with software and data design, system design and integration and Cloud experience, required to the IT Solutions Team of an Asset Management Company based in...
Devops Engineer (Hybrid)
ENVIRONMENT:Our client is a software development company specializing in architecture consulting, systems integration services, and bespoke software solutions. Their mission is to make technology an asset for businesses, seamlessly integrating it to provide leverage...
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