Unofficial GenAI tools will help solve customer service issues
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple...
Open-source tools the key to unlocking AI ROI
New research commissioned by IBM found that companies surveyed are investing in AI for the long term, with a growing interest in using open-source tools to drive ROI and innovation going forward. The study of more than 2 400 IT decision makers (ITDMs), conducted by...
Cybersecurity’s underestimated role as a business enabler
New research from Trend Micro reveals that while global organisations plan to increase cybersecurity budgets this year, 90% of African companies have neglected to put cybersecurity protocols in place. “Organisations would do well to reconsider the importance of...
WiFi-enabled products suffer first-ever decline
The decline in smartphone and PC shipments in 2022 took its toll on overall shipments for WiFi-enabled products, causing them to fall for the first time ever in decades-long history. After shipments grew 8,6% in 2021 fueled by pandemic-driven market changes, they fell...
The stark reality of what increased loadshedding means
If the current loadshedding scenario in South Africa worsens, there are going to be immense challenges facing those that rely on networks, fibre and LTE. This is the stark warning from Theo van Zyl, head of Wireless at Vox, who says: “Most of the operators providing...
Urgent call for SA healthcare sector to up its cybersecurity
Security specialist Check Point has warned the South African healthcare sector that it urgently needs to increase its cybersecurity defences. Recent data from the company reported that the industry - which is notoriously under resourced in all areas - has experienced...
Telegram proving popular with cybercriminals
The activity of online scammers in Telegram has significantly increased as they take advantage of the convenient functionalities of the messenger, according to Kaspersky experts. Phishers are skillfully utilising the messenger’s capabilities to provide various...
High inventory and low demand lead to PC decline
Worldwide PC shipments totaled 55,2-million units in the first quarter of 2023, a 30% decrease from the first quarter of 2022, according to Gartner. An unfavourable combination of oversupply and continued low PC demand due to economic uncertainties and a lack of...
Top cybersecurity trends for 2023
Security and risk management (SRM) leaders must rethink their balance of investments across technology and human-centric elements when creating and implementing cybersecurity programmes in line with nine top industry trends, says Gartner. “A human-centered approach to...
Half of executives are experiencing a ‘resiliency gap’
Despite three straight years of ongoing disruption and economic ambiguity, when it comes to resiliency, 53% of executives admit their company is not where it should be, according to new research by SAS. The analytics company’s latest report - Resiliency Rules...
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The rise of AI in the job market
Artificial intelligence (AI) can no longer be considered the stuff of science fiction, writes Frank Rizzo, technology sector leader at KPMG in South Africa. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline...
Metrofile shows positive growth, increases dividend
JSE-listed Metrofile Holdings has reported positive growth results for the six months ended 31 December, 2016. In its first set of non-normalised results in three years, Metrofile, a market leader in records and information management, has posted increased revenue,...
Transform your intranet with cloud
Cloud-based software delivery models are quickly becoming the 'new normal' in enterprise IT, writes Marc Fletcher, head of marketing and business development at Intervate, a T-Systems company. In a recent survey by analyst firm International Data Corporation (IDC), in...
Is wireless an advantageous alternative to fibre?
Eckart Zollner, head of business development at Jasco Group, weighs up the pros and cons of wireless versus fibre. Fibre to the premises (FTTx), be it home or office, is a very hot topic at the moment. Virtually everybody living or working in urban areas has seen some...
Manual processes put database development at risk
Agile development ideas have come a long way over the past few years, from a set of interesting principles with the potential to change the face of software development, management and deployment, to an effective set of tools and methodologies that significantly...
Why you should care about EPM
Allan Saffy, director: EPM solutions at Decision Inc, unwraps why enterprise performance management (EPM) is an essential tool for the successful chief financial officer. Consistent, profitable growth - these are the words which define one of the biggest challenges...
Is it all over for Internet banking?
Have we seen the peak of Internet banking in South Africa? Angus Brown, co-founder of eBucks.com and MD of Banking Acumen, argues that digital banking could be the future. Although the banks are quite tight-lipped about their usage numbers, I suspect that the number...
Get the most out of your surveillance cameras
Recently, there has been much discussion about the differences between (and resulting advantages of) thermal cameras and traditional visual cameras for surveillance purposes, writes Laurence Smith, executive at Graphic Image Technologies. Visual cameras use light to...
Automation unleashes faster, continuous application delivery
Automation is far superior to manual testing, but it needs to be developed and used in the right way, writes Hemkumar Balaraman, project manager at Wipro Africa. Automated software testing is emerging as one of the most important aspects of one's DevOps approach,...
HP Inc makes mobile workers more productive
At Mobile World Congress 2017, HP Inc. announced a fresh commercial 2-in-1 detachable along with a range of innovative vertical accessories as the company continues to deliver stylish and functional devices that empower employees wherever their work takes them. The...
Junior Systems Administrator – Gauteng Lone Hill
Our client providing office automation solutions is looking for a Junior Systems Administrator / Helpdesk / Service Technician to join their team.This is a technical role.Please note that this is a full time office based position in Bryanston area.Offering...
Mongo DBA – Gauteng Sandown
Requirement:Tertiary IT Qualification and / or relevant experience.2 years + MongoDB experience in a complex corporate environment.4 years + as DBA experience (Any Technology) in a complex corporate environment. Duries and Responsibilities: Mongo DB...
Network and Systems Engineer – Tier 3 – Gauteng Sandton
Our client is looking for the services of a Network and Systems Engineer to be based in Woodmead. You should have a CCNA (SP/EN-COR) and MCSE. You must have at least 3 years experience in a Cisco environment. Send your CV now!The purpose of the position is to deliver...
Senior Deployment Engineer – Gauteng Midrand
Senior Deployment EngineerLocation: Midrand, Gauteng, South Africa Employment Type: Full-time and Office-based Reporting Line: General Manager - AI and ServicesContact: Chanel Lubbe – Associate Talent Specialist ([Email Address Removed])Job PurposeThe Senior...
Support Engineer
We are looking for a detail-oriented and customer-focused Support Engineer with fluency in German and experience in 2nd line technical support. Adept at troubleshooting complex hardware, software, and network issues with precision and efficiency. Ready to bridge the...
Senior Database Administrator at FIC
Desired Skills: Same as above Desired Work Experience: 5 to 10 years Financial Advisory & Consulting Service Desired Qualification Level: Diploma Learn more/Apply for this position
IT Support Technician
Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or...
Business Intelligence Analyst
Hire Resolve is looking for a talented Business Intelligence Analyst to be part of our esteemed client's team in Johannesburg. In this role, you will leverage your analytical skills to transform data into actionable insights that will help drive business decisions....
Support Engineer – Gauteng Gauteng
We are looking for a detail-oriented and customer-focused Support Engineer with fluency in German and experience in 2nd line technical support. Adept at troubleshooting complex hardware, software, and network issues with precision and efficiency. Ready to bridge the...
Senior Database Administrator at FIC – Gauteng Centurion
Desired Skills: Same as above Desired Work Experience: 5 to 10 years Financial Advisory & Consulting Service Desired Qualification Level: Diploma Learn more/Apply for this position
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