Google to help with SA tourism promotion
Google has signed an agreement with Patricia Lille, minister of tourism, aimed at promoting South Africa as a prime tourist destination and providing training and support to the sector in digital training. The Ministry of Tourism is mandated to create conditions...
Business needs, GenAI will drive public cloud spend to $679bn in 2024
Worldwide end-user spending on public cloud services is forecast to grow 20,4% to total $678,8-billion in 2024, up from $563,6-billion in 2023, according to the latest forecast from Gartner. "Cloud has become essentially indispensable," says Sid Nag, vice-president...
Energy transition in the digital age
Kathy Gibson reports - No economy can thrive without extensive and reliable energy - and digitalisation can help to ensure that it delivers. The energy industry is currently transitioning, at the same time as digital disruption is becoming mainstream. "We are...
Microsoft aims to make Azure the preferred platform in space
Microsoft aims to make Azure the platform and ecosystem of choice for the mission needs of the space community with its new Azure Space offering. According to Tom Keane, corporate vice-president: Azure Global at Microsoft, the space community is growing rapidly and...
Bold action will improve government performance, trust
Governments around the world lag their private sector counterparts in digital transformation, especially when it comes to delivering positive customer experience (CX). This is according to a new report from Forrester which shares insights to help governments...
SMBs see benefits from digitalisation
Small and medium businesses (SMBs) continue to digitalise. This is one of the key findings from the Alibaba.com US B2B Small and Medium Business (SMB) Survey, according to which SMBs have accelerated their pivot to digital since January 2020. According to the survey...
APTs, hacking for hire the top threats in Africa
Despite research showing an overall decrease in certain malware families and types in sub-Saharan Africa (SSA) in H1 2020 (36% decrease in South Africa, 26% decrease in Kenya and a 2,7% decrease in Nigeria), the human cyber threat remains rife. Africa is not immune to...
Skills, focus on the bigger picture needed for recovery plan to succeed
In his Economic Reconstruction and Recovery Plan of 15 October 2020, President Cyril Ramaphosa once again placed the emphasis on infrastructure development, job creation, energy security, debt reduction and the fight against corruption. By Nicolaas van Wyk, CEO of the...
Customer service needs to move from reactive to proactive
Customer service and support leaders must transform their service experience with dynamic customer engagement (DCE) to enable personalised proactive conversations with customers, according to Gartner. However, most service organisations operate in a reactive manner,...
Vodacom pumps R320m into KZN broadband
Vodacom KwaZulu Natal Region will invest just over R320-million into the network across the province during the 2020/2021 financial year. The lion's share of the capital expenditure will go towards building new LTE base station sites in both urban and deep rural areas...
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User Experience Designer at Accenture
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