Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Targeted attacks mimic executives to steal funds
With cyberthreats to business executives on the rise, Kaspersky has detected a series of sophisticated attack attempts aimed at deceiving an organisation’s finance team into paying fraudulent invoices. Emails mimicking correspondence between the organisation’s CEO and...
AI pushes tech sector emissions, energy use up
Technology sector carbon emissions continued their rise in recent years, fueled by rapid advances in artificial intelligence (AI) and data infrastructure, according to Greening Digital Companies 2025. The report, produced by the International Telecommunication Union...
AI PC cuts eye lesion detection to seconds
A comprehensive eye exam in a crowded doctor’s office can often take the better part of two hours, with much of that time spent waiting for dilation-related eye drops to take effect before tests even begin. While an initial diagnosis using fundus photography can be...
Venture capital set for measured rebound
Venture capital across South Africa and the broader African continent is entering a period of cautious recovery and renewed opportunity, after two years of contraction and recalibration. This is according to Alison Collier, MD of Endeavor South Africa, who shares...
SA must act on AI skills now
Generative AI is no longer a future concept or a speculative technology. It is here now, rapidly reshaping industries and rewriting the rules of competitiveness. By Ntsako Baloyi, senior manager in the technology business at Accenture, Africa In South Africa, the...
Turkcell opposes MTN’s ConCourt appeal in bribery case
Turkcell’s wholly owned subsidiary, East Asian Consortium, has filed its opposition to MTN’s application to the Constitutional Court for leave to appeal the recent Supreme Court of Appeal (SCA) judgment. The SCA’s judgment affirms the jurisdiction of South African...
Sony opens photography competition
The 19th edition of the Sony World Photography Awards is open for submissions, and free to enter. The Sony World Photography Awards, organised by Creo, is a definitive platform for the celebration and discovery of contemporary photography. Photographers worldwide are...
Call for cross-sector alliances to boost social development
Addressing the growing social development challenges in South Africa demands committed cross-sector collaboration in which corporate social investment (CSI) adopts a strategic rather than charitable intervention approach. Ray-Ann Sedres, head of the Sanlam Foundation,...
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DFA adds infrastructure and network upgrades
DFA and its parent company, Maziv, have followed up their network expansion project with two additional infrastructure upgrades to improve network stability in dense areas, accelerate delivery of new services and to future proof the network to provide for scale and...
6GHz spectrum a hot topic at WAPA event
One of the key takeaways from the recent Wireless Access Provider's Association (WAPA) Gauteng Regional event in Krugersdorp was that wireless internet service providers (WISPs) need to expand the use case for WiFi and identify new opportunities to unlock business...
Dell and CrowdStrike expand partnership
Dell Technologies and CrowdStrike have announced an expanded strategic partnership to deliver Dell's Managed Detection and Response (MDR) services with the AI-native CrowdStrike Falcon XDR platform, helping customers defend against increasingly complex cyberattacks....
New CEO for Access Bank SA
Access Bank South Africa today announced the appointment of Sandile Shabalala as its new CEO. Shabalala joins the bank after serving as chief executive for business and commercial banking at Sasfin Bank, where he led the establishment and development of the business...
Unleash the potential of AI in the development sector
Embracing new technology may seem like an unwelcome burden among the myriad of challenges already facing the development sector. However, rapid technological advancements such as artificial intelligence (AI) - if used wisely - have game-changing potential. By Cathy...
Private 5G can unlock the promise of industrial AI
The industrial ecosystem is advancing at an incredible pace - rapid technology development and adoption cycles present massive opportunities for greater operational efficiency and productivity. By Kelly Switt, senior director intelligent edge global business...
DSaaS drives informed decision-making
In today's rapidly evolving digital landscape, data has become the cornerstone of innovation and competitive advantage for businesses across nearly all industries. So much so that insights suggest that data-driven organisations are 23 times more likely to acquire...
Deregulation drives innovation in Africa’s energy sector
A deregulated power sector is an enormous opportunity for key markets in Africa, as individual countries start to contribute to an efficient, sustainable and competitive renewable energy ecosystem, writes Paul van Zijl, Group CEO at Starsight Energy. He shares some...
Exclusive Networks Africa, Netwxs drive sustainable IT learnerships
Exclusive Networks Africa, which has a long history of supporting skills development for young people in the ICT arena, has recently seen the graduation of the first group of learners from its year-long learnership partnership with Netwxs Enterprise Development...
CISO role evolves to one of strategic leadership
The role of the chief information security officer (CISO) has evolved significantly, prompting questions about reporting structures within organisations. By Simeon Tassev, MD and QSA at Galix. Traditionally, the CISO reported to the chief information officer (CIO),...
Junior Reporting & Data Analyst – KwaZulu-Natal Durban
Coactivate is looking for a highly motivated Junior Reporting & Data Analyst to join our team. This entry-level role is ideal for a recent graduate in Business Analytics, Data Management, or a related field who is eager to build a career in reporting and data...
Database Administrator at Financial Intelligence Centre
JOB PURPOSETo conduct day-to-day database operation of the organization's and its compliant with relevant regulations, and optimising it for better performanceKEY PERFORMANCE AREAS• User Support - provide support to users who may encounter issues emanating from the...
IT Desktop Support Engineer at Sabenza IT & Recruitment
We are looking for an experienced and customer-focused IT Desktop Support Engineer to join our team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide professional support to end users across...
Database Administrator at Financial Intelligence Centre – Gauteng Pretoria
JOB PURPOSETo conduct day-to-day database operation of the organization's and its compliant with relevant regulations, and optimising it for better performanceKEY PERFORMANCE AREAS• User Support - provide support to users who may encounter issues emanating from the...
IT Desktop Support Engineer at Sabenza IT & Recruitment – Western Cape Cape Town
We are looking for an experienced and customer-focused IT Desktop Support Engineer to join our team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide professional support to end users across...
Systems Administrator (Stellenbosch)
ENVIRONMENT:SUPPORT the IT Department in maintaining, monitoring, and troubleshooting the company's IT infrastructure, ensuring optimal performance and availability of systems and services as the next Systems Administrator wanted by an innovative Investment &...
Senior Support Engineer (Hyper-V, Exchange, M365) (CPT)
ENVIRONMENT:PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions...
Systems Administrator (Stellenbosch) – Western Cape Stellenbosch
ENVIRONMENT:SUPPORT the IT Department in maintaining, monitoring, and troubleshooting the company's IT infrastructure, ensuring optimal performance and availability of systems and services as the next Systems Administrator wanted by an innovative Investment &...
Senior Support Engineer (Hyper-V, Exchange, M365) (CPT) – Western Cape Cape Town
ENVIRONMENT:PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions...
Senior SharePoint Developer (DBN)
ENVIRONMENT:YOUR strong technical leadership is sought to fill the role of a Senior SharePoint Developer wanted by a cutting-edge Tech company in Durban. You will be pivotal in designing, implementing, and maintaining innovative SharePoint solutions that enhance...
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