Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
Teraco on the march with new data centre expansion
Hot on the heels of it announcing the construction of its own sustainable energy source in the Free State, Teraco, says it is building a new hyperscale data centre with 40 megawatts (MW) of critical power load at its Isando Campus in Ekurhuleni. The data centre,...
Johannesburg Planetarium revitalised as state-of-the-art Digital Dome
The Wits Anglo American Digital Dome – the largest of its kind in the southern hemisphere – has now become a place of infinite possibilities which will forever change how South Africans teach, research, and engage with science, technology, business, sport, the...
How resilient is your organisation against a cyberattack?
Kathy Gibson reports from Africa Tech Festival - As we move towards a digital-everything world, cybersecurity, cloud security, and cyber resilience is more important than ever. Ayanda Peta, CISO at Africa Rainbow Minerals, points out that most organisations are...
From Boomers to Zoomers, boost Black Friday sales
With the world’s most famous sales day fast approaching, new research from Infobip highlights how different generations want to communicate with businesses and brands ahead of Black Friday - with 86% of all generations expecting targeted and relevant communications,...
Cloud market set to go stratospheric
The cloud market continues to surge, with enterprises spending more and more money on cloud infrastructure services each year and, after four straight quarters of revenue growth, the entire sector grossed a record $84-billion in Q3 - 23% more than in the same period...
Entrepreneurs urged to be vigilant as business fraud rises
The number of reported cases of fraud in business is on the rise and, in some cases, incidents of fraud may be so severe that a business may struggle to recover, according to award-winning entrepreneur Alison Weihe. Recent statistics from the South African Banking...
Modest rebound for the BETI in October
The BankservAfrica Economic Transactions Index (BETI), which measures the value of all electronic transactions cleared through BankservAfrica at seasonally adjusted real prices, showed a steady recovery in October 2024 following September’s weaker performance. The...
Fibre key to ubiquitous broadband rollout in Africa
Kathy Gibson reports from AfricaCom - Globally, fibre has begun to dominate fixed broadband connectivity, and continues to expand. This is the word from Dobek Pater, ICT analyst at Africa Analysis, speaking at the Africa Broadband Forum on the sidelines of AfricaCom...
More News Today
Five reasons why 5G makes the difference
5G has rapidly gained mindshare in society as a vital technology. But what makes 5G different from its predecessors? Peter Linder, head of 5G marketing at Ericsson, describes a set of strategic choices made for previous mobile generations of which we made a single...
IBM debuts new generation of IBM Power servers
IBM has announced the new IBM Power E1080 server, the first in a new family of servers based on the new IBM Power10 processor, designed specifically for hybrid cloud environments. The IBM Power10-equipped E1080 server is engineered to be one of the most secured server...
Unpacking cloud migration strategies
Your business is planning to migrate applications and services into the cloud, but you’re still unsure of what the steps should be, and what all each step requires. Before anything else, the first step is to understand everything you have running in your current...
Future of healthcare must be built on security
South Africa is poised to start benefiting from a plethora of healthcare technologies which could dramatically improve patient care at a lower cost, boost preventative healthcare, and take the best medical practitioners virtually to the most underserved regions of the...
In a mobile workforce, the new gold standard is synchronicity
Buzzwords and catch-phrases gain momentum quickly in the world of technology. Workplace mobility is no exception, but the phrase does more than merely describe a remote and hybrid workforce. By Rob Lith, chief operating officer of Telviva Striving toward workplace...
Why data integrity is critical for successful omni-channel retail
Now, more than ever, consumers are demanding a personalised shopping experience. Adding to the challenge for retailers, the way consumers buy products and services has changed, due in part to the digital revolution, and accelerated as a result of the Covid-19...
Access management key to secure data
There’s a quip in the IT industry: who is driving digital transformation in your company: the CEO, the CIO or Covid? And, of course, the response is generally Covid. While Covid has precipitated organisations along an accelerated digitalisation path, the very speed...
The chatbot is dead. Long live the chatbot
Chatbots have almost become a synonym for frustration, and bad service. The recent rapid uptake of digital communication channels has only worsened this problem. Digital transformation and the drive to customer self-service have been pushing voice into the background...
CSPs must prepare for 5G and the Future Home
As the promise of fifth generation (5G) wireless broadband begins to become a reality, the role of communication services providers (CSPS) will change. Nitesh Singh, MD: communications, media and technology at Accenture South Africa The future home and indeed...
Providing customer support in an age of POPI
When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...
Senior Business Analyst – Gauteng Johannesburg
ENVIRONMENT:Our client, a fast-growing international startup consultancy, specializes in delivering tailored implementations of their digital transformation platform for financial institutions and multinational enterprises. They are seeking a Senior Business Analyst...
Full Stack Developer at Sabenza IT & Recruitment
Join one of the world's biggest automotive giants!We're seeking a talented Full Stack Developer to innovate our digital platforms.Design cutting-edge web applications using modern frameworks and cloud tech.Collaborate with global teams to shape the future of...
Systems Analyst – Payments I Contract at IQbusiness
Our Innovative Analysis Team is seeking experienced Systems Analysts for contract opportunities within the Financial Services sector. We're looking for professionals with a strong background in technical analysis and proven experience delivering successful...
Full Stack Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
Join one of the world's biggest automotive giants!We're seeking a talented Full Stack Developer to innovate our digital platforms.Design cutting-edge web applications using modern frameworks and cloud tech.Collaborate with global teams to shape the future of...
Systems Analyst – Payments I Contract at IQbusiness – Gauteng Johannesburg
Our Innovative Analysis Team is seeking experienced Systems Analysts for contract opportunities within the Financial Services sector. We're looking for professionals with a strong background in technical analysis and proven experience delivering successful...
Data Engineer
Data EngineerA leading financial services and insurance organization is seeking an experienced Data Engineer with a strong focus on DevOps to join its Data Engineering Department. This role is instrumental in designing, building, and maintaining robust, scalable data...
.NET Developer
Our client is looking for a skilled Intermediate .NET Developer to join our R&D team. You will contribute to the design, development, and maintenance of web applications and services, utilizing AWS cloud services. Working in a collaborative, agile environment, you...
Senior Mobile App Business Analyst (UX & PWA Focus)
Our Client is looking for a seasoned and self-sufficient Mobile App Business Analyst to lead the analysis of lightweight mobile applications, predominantly focused on progressive web apps (PWAs), that operate as a subset of a more complicated application. We require...
Data Engineer – Gauteng Braamfontein
Data EngineerA leading financial services and insurance organization is seeking an experienced Data Engineer with a strong focus on DevOps to join its Data Engineering Department. This role is instrumental in designing, building, and maintaining robust, scalable data...
.NET Developer – KwaZulu-Natal Hillcrest
Our client is looking for a skilled Intermediate .NET Developer to join our R&D team. You will contribute to the design, development, and maintenance of web applications and services, utilizing AWS cloud services. Working in a collaborative, agile environment, you...
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