Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
AI infrastructure spend on track to pass $100bn
The global artificial intelligence (AI) infrastructure market is on track for unprecedented growth, poised to surpass $100-billion in spending by 2028, according to the latest findings from the International Data Corporation (IDC) Worldwide Semiannual Artificial...
Slight downturn for take-home pay
The upward momentum reflected in average salaries over the past months slowed marginally in October 2024, according to the BankservAfrica Take-home Pay Index (BTPI), which tracks the average nominal take-home pay among an estimated 4-million salary earners in South...
Manufacturer confidence at two-year high
Confidence levels among local manufacturers increased by a healthy 8 points to reach 36 index points during the fourth quarter – the highest level since the first quarter of 2022. According to the Q4 Absa Manufacturing Survey, production, domestic and export sales, as...
Data centres drive big jump in IT spend
The surging demand for cloud computing, increased data volumes, and the widespread use of AI technologies have helped the data centre market not only to recover from the 2023 slowdown but to hit record highs. According to data presented by AltIndex.com, global...
FMF urges monetary policy reform
The Free Market Foundation (FMF) has called on South Africa’s Government of National Unity (GNU) to urgently adopt a broad agenda of sound money reforms to reverse decades of economic decline and to restore prosperity. This follows the release of its latest policy...
Tech delivers on human-centric work
By 2025, 60% of enterprise organisations will adopt a responsible AI framework for their HR technology and achieve greater employee experience and trust in the organisation, according to Gartner. With this rapid adoption of AI, the Gartner Hype Cycle for HR...
Kaspersky joins Interpol-Afripol operation
Kaspersky recently assisted its partner law enforcement agencies Interpol and Africapol in a joint effort to disrupt cybercrime across the African region. Dubbed “Serengeti”, the operation has led to the arrest of more than 1 000 individuals suspected of links to...
Sales uptick for hardcopy peripherals
The global HCP market rebounded in the third quarter of 2024, achieving a 3,8% year-over-year (YoY) growth to approximately 20,3-million units shipped in. This marks a positive shift following five consecutive quarters of YoY declines, according to the IDC Worldwide...
More News Today
MultiChoice launches DStv Internet
MultiChoice has launched DStv Internet to provide internet access to those who do not have access to fibre services. The company currently delivers DStv, GOtv and Showmax to more than 20-million households across 50 countries in Africa. DStv Internet is a fixed...
New MD for Iron Mountain SA
Iron Mountain has announced the appointment of Takalane Khashane as MD of Iron Mountain South Africa, effective from 6 September 2021. Before her current role, Khashane was the MD for cleaning and catering divisions at Servest South Africa. She holds a BSc Hons and an...
How to achieve auditable AI
Auditable AI provides the documentation and records necessary to pass a regulatory review, writes Dr Scott Zoldi chief analytic officer at FICO. With novel artificial intelligence (AI) applications multiplying like rabbits these days, it may seem like the current wave...
Securing business systems goes beyond the technology
While companies invest a great deal of time and effort in securing their systems, remote and hybrid working has forced businesses and their staff to acknowledge that security goes beyond IT. For all the best technology, a human lapse could result in a catastrophic...
The new DDoS ‘normal’ is not normal in any way …
Threat actors will never turn down an opportunity for innovation, and the Covid-19 pandemic has provided an enormous such opportunity. We are seeing this quite clearly in the numbers coming through - and the new 'normal' around distributed denial of service (DDoS)...
Overcome the final barriers to multi-cloud success
Optimum results depend on an agile methodology to guide application reforming, cloud environment preparation and automating application requests, writes Dushan Ratnam, senior product manager for hybrid cloud at BT. It's a well-known fact that most organisations have...
Beware of fly-by-night ITAD service providers
Xperien has warned against fly-by-night uncertified service providers that are taking advantage of unsuspecting customers. The pioneer in the ITAD space has provided a guideline to help companies choose the right ITAD service provider and also a tender outline. This...
#CodeLikeAGirl programme will reach 600 girls
Vodacom has launched a new programme that will see over 600 young girls between the ages of 14 and 18 receive coding training virtually from 4-7 October. Vodacom's #CodeLikeAGirl programme aims to encourage more girls to explore careers that require coding skills to...
Datacentrix signs partnership with OutSystems
Hybrid IT systems integrator and managed services provider Datacentrix has signed a partnership agreement, for both Africa and the Middle East, with the OutSystems application development platform. Ahmed Mahomed, Datacentrix CEO, says: "The OutSystems modern...
Kaspersky releases its first Transparency Report
Kaspersky has publicly shared information on requests received from government and law enforcement agencies, and users for data and technical expertise in 2020 and H1 2021. The Law enforcement and government requests report helps Kaspersky's users understand how the...
SQL Data Engineer
Role PurposeOur client offers a collaborative and dynamic work environment. By joining their team, you'll have the opportunity to contribute meaningfully to their data-driven strategies while growing in a culture that values innovation, excellence, and...
Business Analyst – Western Cape Cape Town Region
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analysts to join them on a fixed term contract IT / Finance Responsibilities Gather and document detailed business requirements for planning and forecasting solutions, and analytics...
SQL Data Engineer – Gauteng Centurion
Role PurposeOur client offers a collaborative and dynamic work environment. By joining their team, you'll have the opportunity to contribute meaningfully to their data-driven strategies while growing in a culture that values innovation, excellence, and...
Senior Data Business Analyst at Sabenza IT & Recruitment
We are seeking a highly experienced Data-Focused Business Analyst with deep expertise in process improvement, data insights, and system migrations. This role involves analysing business operations, mapping out improvements, and leading the implementation of...
Data Analyst
My client based in Cape Town (Northern Suburbs) is currently looking for a Data Analyst to join them on a fixed term contract IT / Finance Responsibilities Data Source Inventory and MappingIdentify and document data sources, producing a catalogue of all data sources,...
Senior Data Business Analyst at Sabenza IT & Recruitment – Gauteng Centurion
We are seeking a highly experienced Data-Focused Business Analyst with deep expertise in process improvement, data insights, and system migrations. This role involves analysing business operations, mapping out improvements, and leading the implementation of...
Data Analyst – Western Cape Cape Town Region
My client based in Cape Town (Northern Suburbs) is currently looking for a Data Analyst to join them on a fixed term contract IT / Finance Responsibilities Data Source Inventory and MappingIdentify and document data sources, producing a catalogue of all data sources,...
Front-End Developer (Angular & React)
Hire Resolves client is seeking a Front-End Developer with deep expertise in Angular and React, capable of building responsive, user-centric web applications. The ideal candidate will be proficient in delivering scalableand performant digital experiences, translating...
Project Manager (Property Development) at Parvana Recruitment
About the client:This forward-thinking property developer is highly successful and growing rapidly building on the principles of design excellence, sustainability, and community enrichment, their developments boast beautiful and intuitively designed apartments...
Front-End Developer (Angular & React) – Gauteng Johannesburg
Hire Resolves client is seeking a Front-End Developer with deep expertise in Angular and React, capable of building responsive, user-centric web applications. The ideal candidate will be proficient in delivering scalableand performant digital experiences, translating...
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