Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Technology has changed business travel forever
New research from International Workplace Group (IWG) highlights the value of technology for business travel and in the changing flexible workplace - and underlines business travel's changing nature and frequency. The report – Hybrid Horizons - was conducted among...
MTN, SAPS swoop on suspected OTP scan syndicate
MTN South Africa, in collaboration with Crime Intelligence, Commercial Crimes and other Crime Prevention units of the South African Police Services (SAPS), have arrested key individuals believed to be involved in a one time PIN (OTP) scam syndicate. The arrest...
Deskless workers run out of money before payday every month
The vast majority of South African deskless workers enjoy their jobs, although low wages and public transport are daily stressors. This is according to the 2024 Deskless Worker Pulse, a research report by Jem HR. Deskless workers fill roles in the food, hygiene,...
Technology a major fraud battleground
International Fraud Awareness Week (17 to 24 November 2024) is an annual global observance highlighting the scourge of fraud in society and the efforts that various sectors are implementing to address this growing challenge. "The role technology plays in fraud, and...
Most popular websites not complying with privacy regulations
An astonishing 75% of the 100 most visited websites in the US and Europe are not compliant with current privacy regulations, according to new research from Privado.ai in its 2024 State of Website Privacy Report. Despite stricter privacy enforcement in Europe, Privado...
Sluggish telecoms drives operators to be full-stack suppliers
Worldwide spending on telecommunications and pay TV services will reach $1,544-trillion in 2024, representing an increase of 2,4% year-on-year, according to the Worldwide Semiannual Telecom Services Tracker published by International Data Corporation (IDC). The latest...
Nvidia’s AI-driven triumph powered by strategic innovations
In a historic shift, Nvidia has taken Intel's coveted spot on the Dow Jones Industrial Average. For over two decades, Intel held its ground in this prestigious index after joining in 1999 alongside tech giant Microsoft and others. However, the advent of artificial...
Insurance industry embraces data analytics to improve risk management
The insurance industry is embracing technological advancements to enhance risk assessment, fraud detection, and customer insights. Insurance data analytics plays an essential role in improving decision-making and optimizing risk management, leveraging predictive...
More News Today
How to avoid a ransomware attack
Ransomware attacks have become a massive problem for almost every industry and every organisation size. By Renee Tarun, deputy chief information security officer and vice-president: information security at Fortinet During the last year, criminals have attacked...
Why most companies get customer experience wrong
Every business knows (or should know) that in order to thrive in today's competitive world, it has to provide a great customer experience. By Brent Haumann, MD of Striata Unfortunately, too many organisations only have a vague idea of what customer experience (CX)...
Six Olympic lessons for working life
The Olympics are the coalescence of excellence across countries and cultures - a showcase of the best doing their best. However, this year is tinged with something different - a world shaken by a pandemic, a fervent longing to see human triumph and athletes without...
SA’s BPO sector surges on the back of global recovery
As world economies drive their Covid recovery plans and reopen markets, South Africa's business process outsourcing (BPO) sector has surged on the back of steps taken by global businesses to mitigate their location and overhead risks by offshoring to the country. With...
EOH to list on A2X
EOH Holdings has been approved for secondary listing on A2X Markets and its ordinary shares will be available for trade from Friday 13 August 2021. EOH Limited will retain its listing on the Johannesburg Stock Exchange (JSE) and its issued share capital will be...
Homegrown battery manufacturer secures R20m investment
I-G3N, a black empowered female-owned SME that has successfully developed lithium-ion batteries specifically for the African continent, has successfully raised R 20 million from Edge Growth and the ASISA ESD initiative. Edge Growth and the ASISA ESD initiative have...
Tips for women on building a career in cybersecurity
Representation of women in the cybersecurity industry has grown over the past years and, while this is positive, there is still room for improvement. Growth and success in this area requires that everyone work together to amplify but this is easier said than done. How...
A reactive approach could leave your data vulnerable
The Protection of Personal Information Act (PoPIA) is now in full effect, after a lengthy introduction phase. This, added to the pressure of ongoing lockdowns necessitating continued remote working, is putting a lot of pressure on organisations when it comes to data...
Colocation an ideal stepping stone to the cloud
Driven by the ongoing global pandemic as well as long-standing loadshedding concerns, increasing numbers of South African organisations have had to enable remote working. By Barry Kemp, head of managed IT at Vox While moving to the cloud is often presented as the...
Cloud monocultures elevate risks of cyberattack, service outages
The mass adoption of cloud services and the pressure to consolidate vendors along with the tightening of budgets due to the ongoing COVID pandemic is creating the risk of security monocultures that could put organisations at greater risk. By Brian Pinnock,...
SAP Solution Architect at Sabenza IT & Recruitment
We are seeking an experienced SAP Solution Architect to lead the design and delivery of scalable, integrated, and high-performing SAP solutions that align with business goals and enterprise architecture standards. The ideal candidate will have deep expertise across...
Junior JavaScript/TypeScript Developer (Stellenbosch Onsite) – Western Cape Stellenbosch
ENVIRONMENT:JOIN the team of a provider of cutting-edge Custom Workflow Apps as its next Junior JavaScript/TypeScript Developer where you will work on a variety of projects and solve complex challenges. The business works closely with clients to ensure that they are...
SAP Solution Architect at Sabenza IT & Recruitment – Gauteng Johannesburg
We are seeking an experienced SAP Solution Architect to lead the design and delivery of scalable, integrated, and high-performing SAP solutions that align with business goals and enterprise architecture standards. The ideal candidate will have deep expertise across...
SAP Project Manager
Introduction:An exciting opportunity is available for an experienced SAP Project Manager to join a fast-paced and dynamic environment. Our client is looking for someone who can confidently lead full-cycle SAP projects - from planning and execution to delivery and...
Solutions Architect (Intermediate) at Parvana Recruitment
About our client:An international and highly regarded organisation dedicated to "doing good" for society, they are renowned for their ethics, upliftment programs and while their tech environment is leading edge, this organisation is ideal for someone who wants to make...
Template Developer – 1314
A client in the automobile industry is looking for a Template Developer Product / Feature Team Information (if applicable)Corporate Service Document and Output Management – Output ManagementESSENTIAL SKILLS REQUIREMENTS:· Experience with Document Template development...
SAP Project Manager – KwaZulu-Natal Amanzimtoti
Introduction:An exciting opportunity is available for an experienced SAP Project Manager to join a fast-paced and dynamic environment. Our client is looking for someone who can confidently lead full-cycle SAP projects - from planning and execution to delivery and...
Solutions Architect (Intermediate) at Parvana Recruitment – Western Cape Cape Town
About our client:An international and highly regarded organisation dedicated to "doing good" for society, they are renowned for their ethics, upliftment programs and while their tech environment is leading edge, this organisation is ideal for someone who wants to make...
Template Developer – 1314 – Gauteng Centurion
A client in the automobile industry is looking for a Template Developer Product / Feature Team Information (if applicable)Corporate Service Document and Output Management – Output ManagementESSENTIAL SKILLS REQUIREMENTS:· Experience with Document Template development...
Senior.Net Developer
Senior.Net Developer - 12 Month ContractSenior.Net Developer - 12 Month ContractKey ResponsibilitiesDesign, develop, and maintain enterprise-level solutions using C#, .NET Core/.NET Framework, ASP.NET MVC, and SQL Server, with a focus on legal business...
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