Self-service and live chat to be top customer service technologies by 2027
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, says Gartner. A survey of 265 customer service & support...
FNB warns about new fraud
FNB has warned the public about a fraud that involves criminals selling FNB Business Accounts to individuals who reside outside the borders of South Africa, particularly in Zimbabwe and Mozambique. The fraud sees criminals falsely presenting themselves as FNB...
Shocking stats on unsupervised device sharing
In the current security climate and with the complexities of a hybrid workforce, IT decision-makers still have a huge challenge when it comes to fully securing the workplace – and a new Cisco study has revealed some startling facts. Cisco research reveals that among...
Insurance providers, customers disagree on GenAI use
New research by IBM's Institute for Business Value identifies a disconnect between how insurers and their customers prioritise the use of generative AI (GenAI), with industry executives focusing on experience while their clients are seeking personalized risk products...
Energy-efficient AI tackles sea pollution
What started as two classmates seeking a free graduation trip to Bali subsidised by a university project ended up as an AI-driven sea-cleaning boat prototype built of empty water bottles, hobbyist helicopter blades and a GoPro camera. University of Hong Kong graduates...
Africa adopts global norms for executive pay
The latest trends in executive pay in Africa show a growing alignment with practices in developed markets - although there are still gaps to fill, especially in remuneration disclosure and reporting. This is according to new research from law firm Bowmans, which...
African farmers get a digital boost
Looking to provide digital access to critical services for 100-million people and businesses in Africa over the next 10 years, the African Development Bank Group and Mastercard are co-chairing a new initiative called Mobilising Access to the Digital Economy (MADE)...
The top priorities for HR leaders in 2025
Leader and manager development remains the number one priority in 2025 for HR leaders for the third consecutive year, according to a new survey by Gartner. The continued focus on manager development comes as managers report feeling overwhelmed by their...
Mining industry embraces sustainability strategies
Mining companies are increasingly adopting sustainable strategies such as low-carbon smelting and advanced recycling programmes to reduce their environmental impact and boost efficiency – and these innovations optimise resource use and lower operational costs by...
Green electrons raised from private wind energy project
The South African Wind Energy Association (SAWEA) has celebrated a milestone in South Africa’s renewable energy journey. Alongside its members - Reatile, AIIM, ACED, Sasol, and Rand Merchant Bank – it has witnessed the successful delivery of wind electrons from the...
More News Today
Lenovo SA mirrors global success
Lenovo Group has announced record results for the Group for both its fourth quarter and fiscal year, with phenomenal growth across all parts of the business. The results demonstrate the group's resilience and ability to achieve balanced, consistent, and sustainable...
Solving SA’s energy crisis through collaboration and innovation
Companies across South Africa have stepped up this National Energy Month to bring their corporate innovation capabilities forward, in line with government's call to find urgent solutions to the country's energy crisis. Some of the clear-cut solutions available to...
Working for an international firm in SA? Get your tax strategy in place
South African residents who work for international companies inside South Africa need to be sure they have a clear understanding of their tax situation or risk losing out. This is the word from Thomas Lobban, legal manager for cross-border taxation at Tax Consulting...
Youth unemployment impacts youngsters with disabilities
If you thought South Africa's current unemployment rate of 32,5% was concerning, youth unemployment is sitting at a devastating 61,3%. There are numerous barriers stopping youth from entering the workforce including access to internet to search for jobs and send CVs,...
PoPiA compliance a necessary investment for all companies
After eight years the PoPIA deadline is looming, and 1 July 2021 is fast approaching for many organisations. Annemarie Pretorius, MD at Bizmod Consulting, says that over the past year PoPIA has hit the headlines with more frequency than before and as a result an...
Remote working in action
By July last year, during the height of the first wave of Covid-19 infections, 44% of employees in the US worked from home. Meanwhile, more than half of respondents in a recent international survey stated they are working completely remotely. Ian McAlister, GM of CRS...
Why investing in the digital classroom is essential
With many children's lives 'digital by default' following a year of accelerated and unprecedented change, the reality of distance and remote learning is now a central pillar of global education. By Chris Buchanan, client solutions director at Dell Technologies South...
Do not fall victim to online trading scams
"One of the major obstacles that prevent people from exploring opportunities in online trading are concerns about the security and safety of personal funds and data," says Dany Mawas, regional director at Infinox. "Rightly so, as stories of online trading scams have...
Creating AI that makes the world a better place
How do you help an autistic person 'see' emotions? A major drawback for people with such conditions is that they struggle to connect their perception with their empathy. Most of us take it for granted that we can read another person's emotions through subtleties such...
African enterprises: build your boat now before the next tsunami hits
Much has been written about the pandemic's impact on business and its role as a once-in-a-generation catalyst for accelerated digital transformation. By Cathy Smith, MD of SAP Africa Across the continent - in enterprises large and small, and in every industry -...
FIELD SERVICES TECHNICIAN – East London
Key Responsibilities:Provide onsite technical support for the company's products and services.Diagnose and repair hardware issues (remove, replace faulty equipment).Inspect sites before installations and ensure they meet technical requirements.Install systems/products...
Test Analyst at Sabenza IT & Recruitment
We are looking for a detail-oriented and proactive Senior Test Analyst with hands-on testing expertise and proven experience in test execution for fast-paced project delivery.RequirementsCritical Skills & Experience: 6 years of experience in software testing, with...
SOC II Analyst at Parvana Recruitment
About our client:Our client is an industry leader in Managed Security Operations Centre (SOC) services, with a reputation built on technical expertise, cutting-edge technology, and extensive experience. Their comprehensive managed services offer continuous, robust...
Senior Data Engineer (CPT) at Parvana Recruitment
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
IT Graduate Analyst at Parvana Recruitment
About our client:Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team...
BI Consultant at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Data Analyst at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Graduate Software Development Programme (CPT / JHB) at Parvana Recruitment
About our Client:Our client specialises in delivering financial service solutions that empower their clients to achieve their aspirations. They pride themselves on fostering a collaborative and supportive environment built on trust and respect. With a team of over 600...
Support Technician – Networking and Connectivity – Umhlanga – Durban at Ntice Search
Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced Support Desk Technician based in Umhlanga, DurbanDuties and ResponsibilitiesAnswering support phone calls and...
FIELD SERVICES TECHNICIAN – East London – Eastern Cape Arcadia
Key Responsibilities:Provide onsite technical support for the company's products and services.Diagnose and repair hardware issues (remove, replace faulty equipment).Inspect sites before installations and ensure they meet technical requirements.Install systems/products...
View more career listings on our Careers Section