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Salesforce expands Agentforce with portfolio of AI agents

Salesforce has introduced a new portfolio of job-ready agents built to take on high-value work across sales, service, commerce, employee experience, and the back office. Connected to Customer 360, these agents can work with the customer context and business processes...

SA SMEs use AI but many still don’t know where it fits

More than half of South African small businesses are now using AI tools daily or weekly, but many are still struggling to understand where the technology fits into their operations. Xero's 2026 State of South African Small Business report found that 52% are using AI...

Month-end reporting moves out of the dark ages

Most organisations generally have a mountain of data at hand such as staff records, customer lists, sales, expenses, emails, complaints, stock levels and supplier details, but analysed only monthly, quarterly or annually. By then, minor issues that should have been...

Has your business outgrown its own software?

There is a quiet crisis playing out inside South Africa's most promising growth companies: the scrappy technology that got them here can no longer take them further. The businesses that survive it are the ones that recognise it in time. Every founder remembers the...
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