Is your business leveraging its data advantage?
Data is embedded into all aspects of any organisation, not just at a technology level but at a business level as well, and the number of data sources grows daily. By Sumit Kumar Sharma, enterprise architect and head of advisory services at In2IT To leverage the value...
How to incorporate AI into the enterprise
The 2020 global Government AI Readiness Index Major listed South Africa among the top five African countries with respect to government AI readiness. By Marilyn Moodley, country leader: for South Africa and WECA (West, East, Central Africa) at SoftwareONE South Africa...
Unlocking the value of Kubernetes
According to research, Kubernetes is predominantly for people who build platforms with almost a quarter of respondents citing that they are DevOps engineers. By Muggie van Staden, CEO of Obsidian Systems This is hardly surprising given how it has become an integral...
Analytics trends to watch in 2022
If 2022 is going to be remembered for anything, then the hope is that this is the year where business and technology leaders will transform their data insights into action. By Tony Nkuna, senior presales solutions consultant at TechSoft International Data has become...
Transform customer data into actionable insights
Customers touch the organisation from multiple points: websites, SMS, WhatsApp, live chats, bots, social media, email and the contact centre. Every one of these touchpoints is a data treasure trove, offering insights into customer behaviour, product issues, service...
Improve the customer journey with data-driven Insight
To enhance the customer experience (CX), organisations need to consider the entire customer journey – including each interaction and touchpoint that a customer has with your business. By Gary Allemann, MD of Master Data Management The amount of data that organisations...
How businesses can benefit from a data-driven culture
In a world with increased competition and ever-evolving customer expectations, companies are using data now more than ever to make more informed business decisions. By Lasath Punyadeera, head: personalisation at Standard Bank This approach to using data has been...
AI is set to take centre stage in 2022
Over the past two years since the Covid-19 pandemic started, Africa’s economy has contracted by 2,1%, and regional growth is expected to be muted in 2022 compared to 2021. By Ria Pinto, GM and technology leader at IBM South Africa Economic recovery and growth are top...
When AI goes wrong in 2022 …
Remember Skynet, the artificial intelligence that wanted to wipe out humanity in the Terminator movies? By Anna Collard, senior vice-president: content strategy and evangelist at KnowBe4 Africa Now that is an example of AI gone wrong. Luckily, this will not be the...
Top data trends for 2022
The world is a very different place this year than it was a few years ago. Much has changed, not only in terms of available technologies, but also how businesses use technology and the way they had to adapt to a fully remote or hybrid working environment. This has...
Analytics trends to watch in 2022
SAS asked its experts in healthcare, retail, government, fraud, data ethics and more for their predictions of the trends we will face this year. Curiosity becomes a coveted job skill “Curiosity helps businesses address critical challenges – from improving job...
How to find the story in business data and then action it
Data literacy is a journey and is key to an organisation’s data strategy, writes Rene McGregor, head of consulting at Insight Consulting. While it is widely accepted that data is the lifeblood of our increasingly digital world, not all organisations are able to...