Leverage data to drive actionable insight on e-commerce
In today’s digital world, where e-commerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. By Andrew Dawson, MD of MACmobile The explosion of business intelligence and...
Grocery retail trends to watch out for into 2023
As retailers head into 2023, the industry must face many challenges, such as keeping stores and warehouses staffed in what many fear is a foundational readjustment in the labour market. With the food industry constantly evolving, the future of grocery retail is at the...
Leverage data to drive actionable insight
In today's digital world, where ecommerce platforms are becoming the de facto standard for many shopping experiences, the retail value chain has access to more data than ever before. By Andrew Dawson, MD of MACmobile The explosion of business intelligence and...
Online grocery shopping fast becoming the norm
Online grocery purchasing has gone through the roof, traditional offline shoppers are now discovering and switching to online. By Nick Durrant, CEO of Bluegrass Digital Many consumers started buying groceries online over the past two years and will continue to do so...
Subscription and the future of e-commerce
There is no doubt that the pandemic provided explosive growth for e-commerce. With national lockdowns imposed, consumers worldwide turned to online shopping for convenience and accessibility. This e-commerce trend has only continued to accelerate to the point where...
Plan for a very different Black Friday this year
After betting the ranch on Black Friday 2021, local brands are taking a much more pragmatic approach to the retail holiday this year, choosing to play the long game with better planning and a more niched focus. But, with inflationary pressures and a much more wiley...
E-commerce trends to watch in 2023
The explosion of ecommerce seen over the past few years is set to continue its upward trajectory well into 2023. "Customers' need for convenience has only accelerated in the wake of the pandemic," says Nerdware director Shiko Mamotheti. "Not only are households more...
SA brands can’t ignore Amazon, but some hard lessons from abroad can help
The launch of Amazon in South Africa next year continues to cause speculation in the market and, while the world's biggest digital marketplace remains tight-lipped about details, there are some surprising lessons to be learned from other global markets, all of which...
Consumers enforce their rights against online retailers
A sharp increase in consumer complaints about online shopping in 2020-21 reflects many retailers' inability to cope with the surge in demand during the Covid-19 pandemic, write Wendy Tembedza, partner, and Qaasim Ganey, candidate attorney from Webber Wentzel. The...
Cheaper and faster deliveries now possible
Warehousing hubs are enabling retailers, ecommerce and healthcare providers to provide cheaper and faster deliveries. Smart logistics technology provider Picup has partnered with Stor-Age Property to provide decentralised hubs in city centres around the country,...
Edgars expands delivery services with click and collect
Edgars, recently acquired by the Retailability group, is prioritising convenience for customers by partnering with last-mile logistics company Pargo for nationwide Click & Collect. The retail group is also adding over 100 of its own stores to the growing network...
Online retailers can include insurance in their customer journey
When smart insurance is offered at the point of purchase, it can be the missing factor retail businesses need to thrive. By the same token, policyholders are benefiting from the associated efficiencies and cost savings. Louw Hopley, CEO and co-founder of digital...