VFS Global pioneers AI and digital innovation
VFS Global has launched a generative AI (GenAI)-powered chatbot to enhance customer support for travellers to the UK. The AI-powered chatbot not only utilises advanced GenAI technology to offer human-like, conversational support, but does so through both voice and...
How to fast-track AI initiatives
Early adopters of cloud computing were, for the most part, driven by its potential. Promising scalability, cost savings, security and flexibility, many South African businesses moved to the public cloud hoping to access a better way to manage their IT resources and...
Why trust and governance matter for AI
Artificial intelligence (AI) has become embedded in the systems that power organisations, industries, and people’s daily lives. Generative AI (GenAI), in particular, is reshaping how organisations operate. In doing so, the technology is driving efficiencies and...
Cyber recovery needs a different approach to disaster recovery
The distinction between disaster recovery (DR) and cyber recovery is more crucial than ever, writes Modeen Malick, principal engineer at Commvault. While both strategies aim to safeguard organisations from disruptions, they address fundamentally different threats and...
2025 a tipping point for AI-powered accounting efficiency
2025 will be the year that small and medium businesses (SMBs) as well as accounting practices in South Africa start to tap into the power of generative artificial intelligence (GenAI) technologies to unleash higher levels of productivity and uncover fresh data-driven...
Navigate responsible AI adoption in a rapidly transforming world
In 2016 Klaus Schwab, executive chairman of the World Economic Forum reflected on the intersection of technology and humanity, writes Ntsako Baloyi, senior manager in the technology business at Accenture, Africa. Schwab expressed concern about how technology like...
Navigating the complexities of privileged access management
Privileged Access Management (PAM) and Identity Access Management (IAM) are critical pillars of modern cybersecurity. These systems are designed to secure access to sensitive resources, enforce principles like least privilege, and implement just-in-time access...
Investing in innovation should be a CFO priority
With another challenging economic year behind us, chief financial officers (CFOs) today are balancing cost-cutting priorities with the need to remain forward-thinking. While many are cautious in their investment strategies due to ongoing economic pressures, holding...
How local businesses can harness the power of SDN
Software-defined networking (SDN) is reshaping the landscape of network management, offering local businesses in South Africa a gateway to enhanced efficiency, agility and significant cost savings. By Avinash Gupta, head of the centre of excellence (COE) at In2IT...
The case for a deliberately unsexy approach to technology in 2025
In an environment characterised by instant gratification, instant reward and instant feedback, the drive to speed things up comes at a cost. When it comes to IT architecture and investment, the focus should be on long-term sustainability over shiny new bling. That’s...
Intelligent connectivity to stay competitive, adaptive
What do more than 5-billion global Internet users need every day? The answer can be summed up in one word: “connectivity”. In a world marked by extreme disruptions and growing fragmentation, the need for intelligent connectivity has never been more critical. This is...
AI drives efficiencies in mining
The mining industry is currently undergoing a significant transformation, spurred by the Fourth Industrial Revolution (4IR). This era of advanced connectivity, analytics, automation and manufacturing technologies is poised to revolutionise the sector at nearly every...