Strategic challenges for 2015
Looking ahead this New Year the key question remains the same: what are the strategic challenges that IT leaders will face in 2015? The CIO is the number one executive to drive business innovation and new services across the business. One of the major challenges the...
IDC lauds DiData
Dimension Data has been announced as the leading IT services provider, in South Africa in 2013 by the International Data Corporation (IDC). The report, South Africa IT Services Market 2014-2018 Forecast and 2013 Analysis (IDC #ZS04W), provides a detailed overview of...
Gartner names NTT a challengers
Dimension Data, the $6,7-billion global ICT solutions and services provider and NTT Group subsidiary, has announced that Gartner, a leading IT research and advisory firm, has positioned NTT in the “Challengers” Quadrant of the 2014 Magic Quadrant for Managed Security...
New XenMobile release from Citrix
Citrix has announced a new release of XenMobile enterprise mobility management (EMM) solution. XenMobile 10 optimises the mobility experience for end-users while automating and simplifying the IT deployment and management process.
Gartner names IFS as leader
IFS, the global enterprise applications company, has been named as a leader for its enterprise service management solution in the Gartner Magic Quadrant for Field Service Management, authored by William McNeill, Michael Maoz and Jason Wong on 22 December 2014. It is...
CDO key to leveraging company info
As data volumes continue to grow at an exponential rate, the management of data has become increasingly critical to business. Understanding what data is being stored, why it is being retained, what risk this data may pose and how to unlock its value are just a few of...
BCX receives ITIL maturity rating of 4.25
Business Connexion has received an ITIL maturity rating of 4.25, beating a previous rating of 3.5 achieved in 2013 post an assessment conducted by Pink Elephant, a global leader in ITIL® Certification & IT Service Management Education, Consulting &...
Shared data centre services
The need to reduce IT costs while increasing IT agility is driving accelerating demand for IT as a service – and Infrastructure as a Service (IaaS) in particular. That’s the view of Hennie van Tonder, head of Product at MWEB Business, who adds that another factor...
A service desk is not service management
IT has become an essential component of practically every business today, underpinning the basic functioning of the enterprise, Edward Carbutt, executive director at Marval Africa. As such, providing effective IT services is critical to the efficiency and...
Service improvement hinges on SMOs
The IT department of any organisation has traditionally operated in a silo, viewed as a cost centre rather than a driver of value, and not seen as a customer-facing activity of the business. However, as IT has become increasingly important for the daily operations for...
ITIL still going strong after 25 years
In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in its 25th year, local industries are still keen (if not more so), to...
Marval attains ITIL PinkVERIFY certification
Marval is pleased to announce that its integrated IT Service Management (ITSM) software solution, MSM Expert, has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for all 15 Pink defined ITIL processes....