Smart FM outsourcing needs Six Sigma
When it comes to facility management (FM), driving efficiencies up and costs down is a major objective. Outsourcing FM can offer a considerable advantage, but doing it without first performing a technical due diligence can be both risky and expensive, says Daniel...
Mobility is a business game-changer
CA Southern Africa plans to showcase Mobility in its forthcoming IT Management Symposium, taking place in Johannesburg on 20 February. Gareth James, CA Southern Africa solution strategist for mobility and cloud, says the mobility trend is being driven by the business...
10 tips to improve reliability
Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa, and Ricky Smith, maintenance consultant and specialist and well-known published author, look at the ways businesses can improve reliability. * Purchase a copy...
Services key to leveraging value from ICT
Information and communication technology (ICT) has become a critical business enabler in today’s enterprises. It enables greater efficiency, a more agile workforce and the ability to do business regardless of geographic boundaries. The term ICT refers to a multitude...
Deriving value from ITIL initiatives
Many organisations embark upon ITIL training with the hope of improving IT service management (ITSM), only for the significant investment in time and money to fail to deliver the expected benefits, says Edward Carbutt, executive director at Marval South Africa. The...
Quintica secures service desk deals
With the growing demand for cross-campus technologies inside and outside of the lecture hall, learning institutions and universities are increasingly looking for IT enablers to assist in better managing IT as a whole. This is, according to Quintica, fuelling demand...
Marval South Africa offers ITSM workshops
Marval South Africa has bolstered its education and training offering with the introduction of a corporate strategy and service management workshop tailored to the business needs of the corporate sector, medium-sized business and individual professionals. With the...
Service management bridges IT, business
ICT solutions provider and service management specialists Quintica have noted increasing demand from customers to extend their ITSM projects and capabilities to include and cover business process management (BPM) and business service management (BSM) practices and...
Kaseya acquires Office 365 solution
Kaseya, a leading provider of IT systems management software, has announced the acquisition of 365 Command, a solution enabling IT organisations and MSPs to easily manage and administer the Microsoft Office 365 cloud application suite. With this acquisition, Kaseya...
Africa uses e-learning for ITIL training
Specialist ICT training and services provider Quintica is experiencing growing demand for its ITIL e-learning based solutions from companies in remote regions throughout the African continent. Quintica currently offers online e-learning solutions for the popular ITIL...
NetSupport launches Manager 12
NetSupport is delighted to announce the immediate availability of NetSupport Manager Version 12 – the latest evolution of the industry-leading remote control software solution. Developed over 23 years and with a current install base of over 12-million systems,...
Fujitsu expands vShape packages
Fujitsu has further extended its popular vShape Reference Architectures to provide on-demand access to services, applications and data with minimal IT intervention. Whichever vShape virtualisation package best suits their needs, customers can now use the eCloud...