Quintica grows ITSM customer base
The retail, ICT, education and construction industries are, according to specialist ICT company Quintica, placing the microscope on IT service management as a host of organisations in these markets have deployed the BMC RemedyForce Service Desk solution over the last...
CA launches Nimsoft Monitor Snap
In a move that disrupts the rapidly growing worldwide IT management market for emerging enterprises and departmental/line- of-business customers, CA Southern Africa has announced the availability of CA Nimsoft Monitor Snap - a free, feature-rich version of CA’s...
Governance key for financial institutions
In this mobile era, computers, laptops, tablet devices and smartphones have become the new bank "branches". Customers are used to accessing banking services anywhere, fast, conveniently and most importantly safely, without having to worry about additional risks. It is...
The business-IT divide
It is not a new notion that a strategic approach to IT impacts overall business performance. This school of thought has existed for many years. Leading information technology research and advisory company, Gartner, has long been advising CIOs to be more strategically...
System 5 opts for CA ARCserve
IT services company, System 5 has selected CA ARCserve as the technology of choice for its backup and disaster recovery offering. System 5 boasts extensive experience in the delivery of managed backup solutions. The company identified CA ARCserve after an exhaustive...
Appletiser juices up ITSM with Nimsoft
Global beverage company, Appletiser, has deployed CA’s Nimsoft Monitor technology with resulting sparkling business benefits. The successful implementation – which was carried out by CA Southern Africa in just five days – enables Appletiser to monitor its entire IT...
Netology uses Marval’s ITSM solution
Effective customer service is critical to Netology, a South African company with a core focus on outsourced network support, specialising in networking and related services. With this in mind, and in order to expand their business, a formalised service management...
Dynamic IT Solutions boosts efficiencies
Dynamic IT Solutions, a Gauteng-based information technology and communications managed service provider (MSP), has adopted the Kaseya IT service management technology in a bid to improve operational efficiencies and enhance delivery to customers. Dynamic IT Solutions...
Absa uses Condeco, Kathea to optimise ITSM
Modern facility management combined with smart technology and managed services plays an important role in the achievement of key imperatives for Absa bank, the largest retail banking group in South Africa, namely maximising staff productivity, and encouraging...
Sybaweb implements Kaseya solution
Sybaweb, a South African IT service and solution provider, has successfully undertaken a country-wide and continental expansion plan, having identified a growing demand for outsourced managed services. In order to ensure Sybaweb’s growth, the company turned to Kaseya,...
Boost service delivery while reducing costs
Using automated image recognition it is possible for large organisations to streamline financial departments while reducing overheads believes Intervate’s Gia Thom. As a business entity grows in complexity and size, so delivering a consistent level of service and...
Telkom earns ITSM certification
Telkom has obtained ISO/IEC 20000-1:2011 accreditation for its IT services management (ITSM) system relating to its Basic Hosting offering, demonstrating the Company’s proven best practice and excellence in IT management. The standard ensures companies can achieve...