Telkom earns ITSM certification
Telkom has obtained ISO/IEC 20000-1:2011 accreditation for its IT services management (ITSM) system relating to its Basic Hosting offering, demonstrating the Company’s proven best practice and excellence in IT management. The standard ensures companies can achieve...
Fujitsu rolls out ITMaaS offering
Fujitsu has helped enterprises of all sizes and ISVs to gain greater insight into their ICT operations – supporting the modernisation of their infrastructures and their innovation of new business services – with the global availability of Fujitsu IT Management as a...
Agile practices aid business growth
Many organisations today are struggling to strike the right balance between remaining flexible enough to capitalise on rapid-fire strategic challenges and still being able to meet short and long-term financial numbers, says Frank Reinelt, senior director for Northern...
Marval South Africa introduces ISO Expert
Marval South Africa, a leader in IT governance and service management has introduced its ISO Expert education programme, an integrated management training programme, which consists of a series of ISO/IEC standard based courses that assist organisations to drive...
Cybervine invests in Riverbed partnership
Cybervine IT solutions, a business technology solutions provider and recipient of the Riverbed Technology New Partner of the Year 2012 Award in South Africa, continues to invest in its partnership with Riverbed. Cybervine is based in Cape Town, with a testing lab and...
Information security and good governance
In an increasingly regulated world, all companies today have to take a long hard look at the way information resides within their organisations, who has access to it, and more importantly, whether it leaves them open to operational and security risks. These concerns...
Acaveo, Soarsoft announce partnership
Acaveo, an innovator of a new category of information governance solutions, and Soarsoft Africa, specialists in archiving, data migration and messaging, have announced a strategic partnership whereby Soarsoft will deliver Acaveo’s next-generation data governance...
A new era dawns for IPA
Full interaction process automation (IPA) has long been a dream of enterprises everywhere, but until now, the "rip and replace" factor has been standing in the way of achieving it, says Karl Reed, chief marketing and solutions officer at Elingo. In the ideal...
Delivering service management as an asset
Quintica, local service management and technology integration specialists, along with its strategic customers recently hosted an ITSM consulting event, showcasing key projects currently underway as well as how the company is assisting customers on their journey to...
Quintica unveils COBIT 5 training courses
Companies throughout South Africa are fast starting to see the benefits of implementing governance initiatives at the heart of their business. As a result, COBIT and related frameworks are gathering traction and the need for their implementation is foremost on the...
COBIT 5 makes EA mandatory
ISACA’s COBIT 5, now repositioned as a business framework for the governance and management of enterprise IT, has cemented the business necessity for hundreds of thousands of companies globally, and thousands in South Africa, to engage in enterprise architecture (EA)...
Kaseya proves efficacy of cloud-based ITSM
Kaseya, the only vendor to provide a complete IT systems management (ITSM) SaaS solution, along with an on-premises solution, has announced that UK charity and housing association, Framework Housing, is using the Kaseya ITSM solution to ensure best practice IT...