The future of customer service is automated, but it must retain a human heart
Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...
Banks are still missing the links between fraud and money laundering
Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...
Binance breach will usher in new phase for protecting wealth
The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...
PMI improves, but recovery is uneven
The seasonally adjusted Absa PMI increased by 0.9 points to 49.6 in October, from a revised 48.7 in September, marking a second consecutive monthly improvement. Encouragingly, all five components of the headline index recorded gains during the month. However, the PMI...
Bold bets needed to advance Africa’s technology ecosystem
African tech leaders have called for greater investment in the infrastructure, capital and leadership needed to build technology companies that can compete globally and sustain innovation. This year’s Moonshot by TechCabal conference, under the theme “Courage and...
Cassava to resell Claude on Amazon Bedrock
Cassava Technologies has been authorised to resell access to Anthropic’s Claude models through Amazon Bedrock. Claude is Anthropic’s state-of-the-art large language model, offering features like advanced reasoning, vision analysis, code generation, and multilingual...
Zoho Analytics platform update turns BI agents into AI agents
Zoho has announced a major update to Zoho Analytics, its business intelligence and analytics platform, introducing Agentic Analytics capabilities that connect business data, organisational context, insights and action. The enhanced platform provides a shared...
Core authorised to distribute Bose
Bose has appointed Core as the authorised distributor for Bose consumer products in South Africa. Core will oversee distribution and market expansion for Bose in South Africa through its network of retail and reseller partners, enhanced in-store and digital commerce...
Vertiv simplifies high-density AI infrastructure
Vertiv Holdings has introduced the Vertiv SmartIT solution, a pre-engineered architecture designed to simplify high-density AI deployments for enterprises, research institutions and colocation providers across existing facilities and new data centres. Previously...
Cloudera Blueprints bring Nvidia Agent Toolkit to enterprise data anywhere
Cloudera has launched Cloudera Blueprints, a new portfolio of ready-to-deploy AI solutions designed to help enterprises accelerate the development and deployment of AI applications using their own data. Building on its existing Accelerators for ML Projects (AMPs), the...
Check Point secures AI-scale traffic
Check Point Software Technologies has announced the next-generation Maestro Hyperscale Orchestrator (MHO) 200, helping neoclouds, telcos, governments and enterprises inspect fast-growing, largely encrypted AI traffic and other communications in the data center without...
Octotel bridges gap between shared and dedicated fibre
Western Cape-based fibre network operator (FNO) Octotel has launched Octotel Business, a new B2B brand bringing its existing business connectivity services together under one proposition. The offering introduces Business Broadband, a new service for companies whose...